Housing Income Collection Officer

2 weeks ago


Nottingham, Nottingham, United Kingdom Broxtowe Borough Council Full time
We are looking for an Income Officer to join our Income Collection Team. The Income Collection Team are responsible for managing over 4000 tenancies.

Working alongside the other members of the team you will effectively manage and collect rent whilst providing a high level of support to customers to help them to sustain their tenancies.


In this role, you will work in partnership with both internal and external partners, including our Financial Inclusion Officers, to help sustain tenancies.

You will also be required to take enforcement action which includes presenting your own cases at the County Court.

We're looking for an individual who has experience of:

  • Working in social housing.
  • Strong communication skills and the ability to deal with customers and various internal and external partners.
  • The ability to deal with a complex caseload and tight deadlines.
  • The ability to record and report information accurately both verbally and in writing.
  • Welfare benefits knowledge.
  • A great track record for providing excellent customer services.
  • The ability to work with mínimal supervision and keep to tight deadlines.
  • Excellent interpersonal skills
  • Someone who will represent GREAT values and behaviours
  • Ability to learn quickly through training and support from colleagues.

What you need to know:


This is a permanent role and will be based at our Beeston office along with some home working, although travel throughout Broxtowe Borough will be required.

You will visit tenants in their homes and at the office.

For an informal chat about the role, please contact Kerry Dytham; Income Collection Manager on Monday - Wednesday) or Joanne Townsend; Income Collection Manager Thursday - Friday).

Closing date: 30th June 2024

Expected interview date: 15th July 2024

Please Quote Post No :
F162


Job Types:
Full-time, Permanent

Pay:
Up to £30,170.00 per year

Benefits:

  • Company pension
  • Employee discount
  • Flexitime

Schedule:

  • Monday to Friday

Work Location:
In person

Reference ID:
F162
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