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Works Officer
2 weeks ago
Free Onsite Parking Available
Hybrid role - Full Time 37.At Metropolitan Thames Valley Housing we have a fantastic opportunity for someone passionate, inquisitive and detail-oriented to join our team of dedicated Customer Account Advisors.
If you're looking for a role where you can utilise your customer service skills, work together with like-minded colleagues to achieve targets, and make a real difference to our residents' lives then this could be the role for you.
The position of a Customer Accounts Advisor is to proactively review and manage accounts that are in static or increasing arrears, and sometimes at risk of legal action or eviction.
Empathy and a desire to help others is vital in order to understand each customers situation and look for possible avenues of income recovery, while also being firm and clear with outcomes and expectations.
Engage with our residents on the phone, usually through outbound contact and less frequently through inbound, also via email and letters where required.
Assist with welfare benefits related issues and queries, using knowledge of this area to help residents maximise potential income.
Follow the debt recovery process, taking cases through the legal process until concluded where necessary.Prior knowledge of the welfare benefits system, and a background in collections or social housing would be desirable
In line with our smarter working approach, you will be required to work in our office based in Beeston 2/3 days per week on an alternate basis, with shifts ranging between 8am – 6pm, Monday to Friday.
You'll have access to your rota and shift pattern at least 4 weeks in advance.28 days annual leave plus 8 bank holidays (pro rata for part time) per year
~2 volunteering days per year for things like helping out in local communities
~ An additional 'Beliefs day' once a year to have an extra a day off
~ Enhanced pension with matched contributions of up to 9%
~ Life assurance cover 3 x your salary
~ Health cash plan scheme for your everyday healthcare needs which you can add your family members too
~ Tenancy deposit – interest free loan to help with rental deposits
~ Access to extensive learning and training opportunities with Wisebox platform
~ Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
~ Career progression across the organisation with our mentoring programme and apprenticeships
~ Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve.
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