Education Training and Development Lead

2 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Newcastle University Full time £40,000
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Newcastle University is a great place to work, with excellent benefits .

We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Our IT Service exists to deliver an excellent service for its users, enabling world-class teaching, learning, and research at our university.

We are committed to expanding our knowledge and expertise with a strong focus on training and development for our people.

We shape the future of education and contribute to ground-breaking projects through IT innovation.

As a Hardware Fulfilment Lead for End User Computing (EUC), you will join a team of 3 Leads and 17 Analysts to provide laptops and desktops across the University while supporting our staff and students with hardware and software issues.

The role sits within our Hardware Fulfilment Team who manage hardware service requests, inventory, and assets.

Directly reporting to the EUC Support Manager you will also be responsible for day-to-day management of a Hardware Fulfilment Officer.

As a component of this role, you are required to obtain certifications in Asset and Inventory Management and 5S; An ability to focus solutions based on improved quality and value
The University values hybrid working. This approach is flexible, informal, tailored to each team, and founded on trust.
We are open to discussing relocation support for candidates applying from outside of the region.
Newcastle University is a global University where everyone is treated with dignity and respect.

As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society.

We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent.

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality.

We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.


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