Helpdesk Support

1 week ago

Corsham, Wiltshire, United Kingdom Fortice Full time
Job Description Are you an experienced Infrastructure Support Engineer looking for a change of pace and a fresh approach to work?

Fortice is partnering with a growing IT business that designs bespoke Network and Systems solutions for Government and Defence clients.

With strong financial backing and long-term projects, there are ample opportunities to advance your career and make a significant impact within a thriving organisation.

They are currently expanding their Infrastructure teams for a secure defence project in Corsham.

As part of this expansion, they are recruiting a Support Engineer (1st & 2nd Line) to serve as the single point of contact for all Service Desk-related issues.

This role requires travel to Corsham one day a week, with four days working from home.

1st & 2nd

Line Support:
Utilise Remedy ITSM toolset to raise, update and resolve tickets proactively (training provided).
Utilise Remedy to create smart reports (training provided).
Customer liaison – raising requests and support tickets.

Data Centre Management:
Administration and integration of COTS hardware/software including MS Server and Linux operating systems.
Monitoring for alerts and managing events .
Physical maintenance of the data suite.
System infrastructure build and integration, project life cycle support and associated test activities.
Hardware assembly, configuration, and installation.

Foundation level knowledge or awareness of IT Service Management (ITIL Best Practice)
Some experience and knowledge of VMWare and COTS hardware/software including MS Server and Linux operating systems
IP Networks, routing and security
Awareness of Systems Engineering and Scrum/Agile methodologies.

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