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Head of IT Operations
3 months ago
Job Title: Head of IT Operations - Microsoft
Location: Bournemouth, UK (hybrid working - 2 days a week in the office)
Salary: Up to £80k, plus bonus of 16%
Team Management : Oversee two technical team managers, responsible for Microsoft 365 and communication environment (Teams, etc.), ensuring the technical proficiency and strategic alignment of their teams.
Microsoft Strategy and Roadmap : Develop and execute the strategy and roadmap for Microsoft suite services, collaborating with internal teams and third-party providers.
Budget Responsibility : Manage monthly budget cycles, ensuring financial accountability and effective allocation of resources.
Stakeholder Management : Engage with stakeholders, managing incidents, addressing queries, and playing a crucial role in maintaining positive relationships.
Operational Excellence : Focus on third-line operations, addressing complexities, challenges, ongoing projects, and team development initiatives.
Project Management : Oversee various projects, including platform automation and the transition from Windows 10 to 11.
Embedding Stakeholder Relationships : Address challenges in embedding stakeholder relationships and prioritise customer service excellence. Requirements
- Proven experience in IT operations and stakeholder management.
- Strong background in Microsoft technologies, with a focus on strategy and roadmap development.
- Previous experience managing budgets and third-party relationships.
- Excellent communication skills and a proactive approach to addressing challenges.
- Operations-focused mindset with a keen eye for strategy and team development.
- Teams Call:Initial interview with the Hiring Managerand a Microsoft architect (focused on Microsoft roadmap, not overly technical).
- JVR Testing: Assessment between the first and second interview stages.
- Teams or Face-to-Face:Final interview with the Hiring Managerand HR, delving deeper into your experience and fit for the role.
- Bournemouth-based position, requiring availability on Mondays with flexibility for the other day.
- Consideration for exceptional candidates for a slightly higher salary
- Perks include free breakfast and lunches, flexible working hours accommodating family commitments.