VIP Account Manager

2 weeks ago


Camden Area, Greater London, United Kingdom Conduco Resourcing Full time

Our client, who specialise in online marketing, website, and online gaming creation and collaborate closely with top global gaming brands are currently looking for an Italian speaking VIP Account Manager to join their award winning team in London on a hybrid basis.


The Role:
nAs a VIP Account Manager, you'll be pivotal in nurturing and expanding the clients' VIP Italian-speaking clientele. Your primary objective will be to elevate customer satisfaction and optimise lifetime value through personalised account management. This entails understanding individual needs, offering unwavering support, fostering loyalty, and mitigating risks.

What you'll be doing:

nProvide unparalleled service across multiple channels including phone, email, WhatsApp, and in-person engagements.nFlexibly manage your schedule to cater to the needs of VIP clients, even during evenings and weekends.nAct as the main point of contact for VIP clients, liaising with internal teams to promptly resolve technical, financial, or service-related issues.nCraft bespoke promotional offers for VIPs, analyse campaign performance, and optimise strategies accordingly.nContribute insights on VIP market trends and player experiences in team meetings, driving the brand's success forward.


Requirements:

nDemonstrated experience as a VIP Customer Executive within the iGaming or online casino industry.nFluent in Italian, with impeccable verbal and written communication skills, alongside excellent English proficiency.nProven ability to cultivate and maintain robust customer relationships.nBackground in sales or account management, preferably within the gaming or gambling sector.nStrong analytical prowess to identify trends and patterns effectively.nHighly organised with outstanding prioritisation skills.nComfortable navigating multiple systems and quick to adapt and learn.nSolution-oriented with a knack for resolving customer issues adeptly.


Benefits:
nPensionnHealth InsurancenPerk boxnEmployee WellbeingnLearning and DevelopmentnStaff social engagement activitiesnWorking from abroad – up to 4 weeks in a year

If this job isn't quite right for you, but you are looking for a new position, please register with us ( and we will let you know of any suitable opportunities that become available.


Conduco Resourcing is committed to supporting diversity and inclusion in the workplace and will do everything we can to ensure that our candidates are presented with equal opportunities.

If you have any questions regarding reasonable adjustments, please get in touch.

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