North America Team

2 weeks ago

Fulham, Greater London, United Kingdom Scott Dunn Full time
The Opportunity

If you are passionate about the mind-boggling diversity of peoples, landscapes and climates that define North America, and want to instil and inspire that same passion in prospective travellers, then we have the perfect opportunity for you.

Joining our specialist North America team, we are seeking a Senior Travel Consultant to take ownership for all aspects of selling luxury, tailormade holidays, whilst navigating and creating experiences utilising carefully curated product spanning across North American destinations - this includes Canada, California, the Southwest, the Rockies, New England, New York, Florida and Hawaii.

As a Senior Travel Consultant, you will act as the main point of contact for our guests.

But to aide you in the pursuit of delivering a seamless experience, you will be provided with all the tools to succeed including hand-in-glove support from a dedicated sales support consultant who assists across the guest-journey.


Responsibilities:

The responsibilities for this role include (but are not limited to):

  • To take ownership of selling and booking a holiday, including written and verbal quotations and holiday documentation
  • To work in conjunction with your Sales Support consultant to ensure all elements of the holiday are outstanding, and our postbooking support is industrydefining
  • To contact guests on their return to receive feedback and create new enquiries
  • To work towards individual and team sales targets and meet Key Performance Indicators
  • To develop excellent product knowledge for immediate sales area but also within all areas of the Scott Dunn portfolio
  • To meet guests on a facetoface basis when required
  • To work closely with all departments and Sales teams
  • To deliver excellent guest service at all stages of booking and demonstrate the key values of Scott Dunn
About You

As a Senior Travel Consultant, you will be a specialist with significant product and destination knowledge acquired across the key product areas.

Having worked in a prior travel sales role, you will also understand the intricacies of tailormade travel and all that underpins a seamless guest experience.

However, above all, you will be passionate, with the ability to inspire and work in line with our core values.


Other requirements include:

  • Sales driven with a keen eye for numbers
  • Enthusiastic and polite telephone manner
  • Excellent attention to detail
  • Proven organisational skills
  • Proven experience delivering exceptional customer service
Values & Behaviours

  • In the know
  • Start by listening. We take the time to understand our guests' and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.


 In the Detail
  • Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.


 Inspiring
  • Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other's successes and have fun
Why work for Scott Dunn
In return for your expertise and commitment to our values of in the detail, in the know, and inspiring;

  • We support your career growth
  • We provide you with career progression aligned with your chosen career path, access to internal job opportunities across Scott Dunn's global offices, as well as across 30+ brands spread across 93 cities worldwide as part of Flight Centre Travel Group
  • We give you the tools to succeed
  • We provide personal and professional development enabled by our awardwinning Learning and Development team, comprehensive familiarisation, and educational trips, unlimited access to LinkedIn learning amongst other professional and personal development platforms, as well as 1 hour for your own development each week.
  • We recognise and reward your success and loyalty
  • We run commission and bonus incentive schemes to compliment competitive salaries, as well as a company loyalty scheme, which includes a personal travel fund for each staff member and 23 days annual leave plus bank holidays that rises by 1 day per each year of service (up to a maximum of 30).
  • We celebrate your excellence
  • With monthly, quarterly, and annual recognition schemes and awards, alongside the opportunity to win a place at Flight Centre Travel Groups annual Global Gathering, we celebrate excellence in all forms.
  • We provide you with a widerange of job and industryperks
  • We can offer you subsidized private healthcare, a contributory pension scheme, staff travel insurance, 3 days of paid volunteering leave, access to cycle to work and season ticket loan schemes, a dedicated inhouse team who are your source for exclusive industry discounts for personal and workrelated travel, as well as share options in Flight

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