IT Service Desk Support

1 week ago


Milton Keynes, Milton Keynes, United Kingdom Tate Full time

IT Service Desk Support

Full time, office-based role

Up to £30,800


As Service Desk Operator, you will be working for a global organisation, assisting with the roll out of network equipment across various customer sites in the UK and Europe.


The UK head office is based in Milton Keynes, and you'll be working as part of a friendly and well-established team.

This would suit someone who has worked in an IT support/Service desk role previously.

***
In this job, your duties will include:
  • Log and own customer incidents
  • Update incidents with detailed and relevant information in a timely and effective manner
  • Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution
  • Technical 2nd and 3rd line troubleshooting and resolving remote site network issues
  • Ensure Customer Service Level Agreements are met or exceeded
  • Respond to customer enquiries in a timely and efficient manner
  • Ensure engineers are despatched when required and according to the SLAs in place for all customers
  • Provide reports for internal and external customers as and when required

Ideally, for this role we are looking for:
Field service or technical service desk experience is essential

Highly IT literate and with a technical understanding

Basic Network or Cisco knowledge would be a huge advantage

A natural problem solver and a strong communicator

***
Hours/Shifts
During the initial training period the shifts will be 8.30am - 5pm Monday to Friday.

When you are trained and feeling confident, the shift pattern will change to the following:

Early: 7am - 3.30pm

Middle: 8.30am - 5pm

Late:
pm

You will remain on the same shift for the full week. A week of late shift occurs approximately every 6-7 weeks.


Once fully trained and on shift, you will be working up to two weekends per month (usually one full weekend and one Saturday).

The days in lieu are scheduled on weekdays either side of the weekend they are scheduled.

The shifts are confirmed at least 3 months in advance, so you'll have plenty of notice

Tate is acting as an Employment Business in relation to this vacancy.

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