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IT Service Desk Support
1 week ago
IT Service Desk Support
Full time, office-based role
Up to £30,800
As Service Desk Operator, you will be working for a global organisation, assisting with the roll out of network equipment across various customer sites in the UK and Europe.
The UK head office is based in Milton Keynes, and you'll be working as part of a friendly and well-established team.
***
In this job, your duties will include:
- Log and own customer incidents
- Update incidents with detailed and relevant information in a timely and effective manner
- Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution
- Technical 2nd and 3rd line troubleshooting and resolving remote site network issues
- Ensure Customer Service Level Agreements are met or exceeded
- Respond to customer enquiries in a timely and efficient manner
- Ensure engineers are despatched when required and according to the SLAs in place for all customers
- Provide reports for internal and external customers as and when required
Ideally, for this role we are looking for:
Field service or technical service desk experience is essential
Highly IT literate and with a technical understanding
Basic Network or Cisco knowledge would be a huge advantage
A natural problem solver and a strong communicator
***
Hours/Shifts
During the initial training period the shifts will be 8.30am - 5pm Monday to Friday.
When you are trained and feeling confident, the shift pattern will change to the following:
Early: 7am - 3.30pm
Middle: 8.30am - 5pm
Late:
pm
You will remain on the same shift for the full week. A week of late shift occurs approximately every 6-7 weeks.
Once fully trained and on shift, you will be working up to two weekends per month (usually one full weekend and one Saturday).
The shifts are confirmed at least 3 months in advance, so you'll have plenty of notice
Tate is acting as an Employment Business in relation to this vacancy.
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