Service Desk Technician GBS

1 week ago


Milton Keynes, Milton Keynes, United Kingdom Randstad Technologies Full time
Service Desk Technician - Milton Keynes (Hybrid) - Hourly rate (DOE).

Overview:
My client from healthcare industry is looking for a skilled Service Desk Technician to join their team on a 6+ month contract basis. This role offers a mix of office and remote work days. The ideal candidate should be proficient in Office 365 Suite and have strong problem-solving abilities.

Top 3 Must-Haves:
- Proficiency in Office 365 Suite.
- Experience in resolving hardware and software issues.
- Ability to effectively work in a hybrid setup, balancing office and remote workdays.

Key Responsibilities:
- Manage 10-15 tickets daily, ensuring timely resolution and escalation when needed.
- Provide support to users, addressing their IT-related inquiries and problems.
- Utilize Office 365 Suite expertise to troubleshoot user concerns.
- Experience with ServiceNow (a plus) to streamline ticket management.
- Maintain hardware inventory, including laptops, iPhones, iPads, and printers.
- Configure conference room equipment for seamless virtual and in-person meetings.
- Assist in new user setups, account creation, and device configuration.
- Demonstrate a personable demeanor, delivering outstanding customer service.
If you are an experienced Service Desk Technician seeking to contribute to the healthcare sector, we'd love to hear from you. Submit your application with a detailed resume and cover letter showcasing your relevant experience and suitability for the role.
Randstad Technologies is handling this opportunity as an Employment Business.
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