Senior Medical Secretary

1 week ago


Bristol, Bristol, United Kingdom North Bristol NHS Trust Full time
To provide an exceptional secretarial and administrative service to a number of consultant neurologists and/or their teams. You will be responsible for ensuring a high quality secretarial service and coordinating the administrative support of clinical activity.


The post holder will need to have good computer and communication skills, as well as being a team player and have an ability to use their own initiative.

We are a busy department so the ability to work under pressure is essential.

  • To ensure the outcome of patient attendance has been recorded correctly on the electronic patient records.
  • To maintain and manage lists of patients awaiting followup.
  • To ensure necessary tests have been requested from clinic, that these are regularly progressed, and that they are brought to the attention of the appropriate clinician.
  • To ensure accuracy of information recorded on local systems and sent to external partners.
  • To handle telephone enquiries from patients and medical/nursing staff in relation to the clinical pathway.
  • To deal with all queries competently and professionally.
  • To communicate with health care professionals both locally and externally eg, GP's, clinicians in the local community, in an articulate and confident manner.
  • To assist with the administration of outstanding patient appointment outcomes (uncashed appointments).


North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead.

We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities.

Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.


We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.

North Bristol NHS Trust values all people as individuals.

We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

We welcome applicants from all underrepresented groups.

  • Responsible for typing clinic notes/reports and general correspondence, and other tasks required by the department within the required time frames.
  • Receive, sort and prioritise daily correspondence.
  • Ensure clinic letters and results letters are extracted from the Dictate IT system, checked for quality and sent to GPs and patients promptly.
  • Maintain good communication with the wider team in order to achieve efficient teamwork.
  • Contribute to the review of administrative and clerical functions within the department and make recommendations to enhance the service provision for all users of the department.
  • Photocopying/filing and other administrative duties to ensure the efficient running of the office.
  • Prioritise conflicting deadlines and know when to ask for help.
  • Organise meetings, including the booking of rooms as necessary, for the clinicians and their teams as required.
  • Act as a contact point, liaising with patients, medical and nursing staff and other external agencies dealing with queries competently and professionally, taking action when appropriate in accordance with Data Protection.
  • To provide secretarial cover and undertake general office duties as necessary within the department.
  • To effectively deal with incoming mail for clinicians.
  • Manage patient waiting lists appropriately.

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