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Senior/Delivery Manager
3 months ago
Hybrid
We are looking for a self-motivated, organised, process-oriented graduate to join our established Delivery Team and expand our capacity to deliver successful digital projects for high profile clients like United Nations, Oxfam and UCL.
Supported by our Delivery Director and Delivery Managers you'll play a key role in the day to day delivery of projects for both new and existing projects, working alongside clients from a broad range of industries and sectors.
Working closely with our Resource Manager and the wider Delivery team to appropriately and efficiently resource projects
Providing excellent customer service and establishing constructive relationships with our clients
Contributing to the continuous improvement of our agile delivery processes
Founded in 2009, Zoocha is a leading Drupal specialist digital agency based in the UK, with offices in Spain and Brazil.
With a team of over 80 passionate thinkers, makers and doers working across a range of disciplines including UX, strategy, design, development, hosting, project management and support.
We build long-lasting relationships with clients and push them, ourselves and the world around us forward through the creation of beautiful, accessible and useful digital products and services that enrich lives and bring about positive, measurable change.
Guy's and St Thomas NHS Foundation TrustOfsted
Through our upcoming repositioning work, we're looking to push into exciting new commercial territories over the coming year and beyond.
As a Delivery Manager at Zoocha, you will be responsible for the resourcing and successful delivery of our projects - on time, within budget and in line with our quality standards.
Joining the team as a graduate, you will be expected to focus on learning our agile project management processes and what good looks like as your first priority.
Understanding agile principles and why they are the backbone of software deliveryLearning specifically about Scrum and its practical application at Zoocha, achieving Scrum Alliance certification.
Becoming fluent in the language of agile delivery and concepts like the importance of the Definition of Sprint Ready and the Definition of Done
Training in this area will be provided through a combination of 1-2-1 sessions, shadowing other team members and independent learning, alongside hands-on opportunities with smaller scale projects or suitable tasks.
In order to deliver against client expectations, you will be required to efficiently resource tasks and projects, taking into consideration skill-set and task interdependencies.
As part of this, you will need to understand the wider business priorities beyond your own client roadmaps and be able to work closely with your fellow Delivery Managers in order to deliver against said priorities - for example, participating in group resource negotiations as part of scheduling sessions.
In addition, depending on the scope of the project you are managing, you will need to be able to communicate effectively with team members from all departments and levels of seniority.
As a Delivery Manager you are often the bridge between the client and the delivery team, therefore it is important that you are able to build strong relationships with the clients that you work with.
This is a hybrid working role, with the flexibility to work remotely some of the time, but with an expectation that you'll be based at our Hertford office at least two days per week.
You MUST be based in the UK, ideally within regular commuting distance of our Hertford office, Fluency in English, both written and spoken, is essential.
A keen understanding of what great customer service looks like
Excellent communication and interpersonal abilities with confidence to communicate at senior manager and director level within large organisations.
Bachelor's degree
Flexible working plus the ability to work from any of our offices (UK, Spain, Brazil) for periods of time
Outstanding benefits including profit share, private healthcare, gym and wellness fund
An inclusive workplace with active advocacy networks for women, LGBTQI employees and people from ethnic minorities
