Service Desk Advisor

1 week ago


Blackburn, Blackburn with Darwen, United Kingdom Chubb Fire & Security Full time

Company Description
Looking for an opportunity within a business that offer a genuine 'people first' culture?

Job Description What You'll be Doing As Service Desk Advisor**- Managing an inbox of queries within the customers dedicated SLA timeframes

  • Taking ownership and actioning individual requests
  • Raising 'Works Orders' via our inhouse system (JDE)
  • Daily you will respond to between c queries.

WORKING HOURS: 37.5 hours per week | Monday to Friday | 9.00am - 5.00pm

Qualifications What We Would Like You To Bring**Simply put, experience within the same role isn't necessary as we offer full training and support. However, you will be highly service focused and confident with working across a number of electronic platforms at any one time. This is a dedicated service role and whatever your background, we would like you to ask yourself 'What can I do to make a difference to this Customer or Stakeholder', every time you answer a call or action a customer request.
-
Be a strong communicator, both written and verbally
-
Solution focused
  • Strive to understand and resolve potential issues to meet our customers SLA's
-
Excellent IT skills - Confident to work with up to 20 different electronic platforms as well as Microsoft packages
-
Attention to detail - It's important to get things right for our customers first time
-
Highly organised - Planning or scheduling experience would be beneficial but not essential

Additional Information About Us, Our Culture & What We Can Offer You**Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things


Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds.

As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.


SALARY:
£22,308 per annum

  • 25 days holiday, plus bank holidays
  • Free Onsite Parking
  • Cycle to Work Scheme
  • Employee Referral Scheme (£1000)
  • Company Pension Scheme
  • Life Assurance (4 x Basic Salary)
  • Employee Scholarship Scheme
  • A Central Benefits Platform offering a wide variety discounts
  • Childcare Vouchers
  • Health & Wellbeing Resources
  • Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence


  • Blackburn, Blackburn with Darwen, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    The ELFS Payroll Service operator is a vitally important role to the NHS workforce, by helping to ensure they are paid correctly. We want someone proactive to join our very busy team to help ensure we process salary payments accurately and on time.We have a strong team spirit and cannot wait for you to join us. Our teamwork in an agile way and support our...


  • Blackburn, Blackburn with Darwen, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

    Interested in furthering your career in Customer Service focusing on Payroll? Do you have good communication and organisational skills, and a team player who likes to see other shine? Are you enthusiastic and have a positive outlook?An exciting opportunity has arisen for a Band 5, Service Desk Supervisor to join our Shared Services team based in Darwen,...

  • Helpdesk Advisor

    1 week ago


    Blackburn, Blackburn with Darwen, United Kingdom Carbon60 Global Full time

    We are looking to hire a Help-desk Advisor for an industry leading Facilities Management company. This is an excellent opportunity to join an organisation with great training and development opportunities.Role:Help-desk Advisor Pay Rate: £10.47 P/H Contract: Temp (10 months) Location: Blackburn Hours:Monday to Friday (AM - PM) The Role: Provide support to...

  • Service Advisor

    1 week ago


    Blackburn, Blackburn with Darwen, United Kingdom Imiawards Full time £35,000

    Find jobs in the automotive retail industry Basic salary pending experience between £28,******,850 per annum. Access to performance related bonus scheme providing a fantastic bonus potential. Monday to Friday 8:00am-5:30pm with a 30 minute lunch break and 1 in 3 Saturdays 8:30am-1:00pm paid at time and a half. Full brand accredited training provided. ...

  • Service Advisor

    1 week ago


    Blackburn, Blackburn with Darwen, United Kingdom Richard Abson Group Full time

    **Role - Service Advisor / Service ReceptionistSalary - £26,000 basic / £35,000 OTE (realistic)Location - Blackburn**Richard Abson Group are helping a prestige branded car dealership in Blackburn to find an experienced and quality Service Advisor / Service Receptionist.This is an amazing opportunity to work with a hugely successful, prestige brand and...


  • Blackburn, Blackburn with Darwen, United Kingdom Blackburn with Darwen Council Full time

    Job descriptionDepartment: Digital and Business ChangeTerms and Conditions: Permanent, 37 hours per week Our customers deserve to receive fantastic service from their local authority because they've got nowhere else to go. Whether it's over the phone or facetoface, our Customer Service teams are focused on making their lives easier for our customers by...


  • Blackburn, Blackburn with Darwen, United Kingdom AGS Tech Ltd Full time

    Due to continued growth, an exciting opportunity has arisen within our Service Desk Team.We are looking for someone with personality and drive to assist in coordinating our busy engineering team at our Head Office in Blackburn.Role responsibilities will include but not limited to:Answering incoming service phone calls Raising and Uploading new service calls...

  • Service Advisor

    1 week ago


    Blackburn, Blackburn with Darwen, United Kingdom YCE HR Full time

    Dont you think you deserve to earn a Market leading salary of £40k+ working as a Service Advisor? Working with a fabulous brand, a progressive, supportive dealer group and only 1 in 6 Saturday morningsIf so, Your Choice HR has the perfect role for you The opportunity is based within their successful dealership in the Bristol area. You get to be a part of a...


  • Blackburn, Blackburn with Darwen, United Kingdom Ador Talent Ltd Full time

    Customer Service AdvisorSalary: £23,000 (Reviewed & Increased After Probation) + Performance Related BonusShift: 9:30am - 6:00pmAdor Talent are working with an Engineering company based in Darwen/Blackburn, who design, build, operate and maintain centralised and efficient engineering solutions. Due to continued growth and completion of recent projects our...


  • Blackburn, Blackburn with Darwen, United Kingdom Get Recruited Ltd Full time £21,000

    GRADUATE CUSTOMER SERVICE ADVISOR BLACKBURN UP TO £21K + BENEFITS + PROGRESSION + TRAINING IMMEDIATE INTERVIEWS AVAILABLE THE OPPORTUNITY: Get Recruited is partnered with a fantastic industry leading business in Blackburn. Due to continued expansion and further growth forecast for 2023 they are looking for a Graduate Customer Service Advisor to...


  • Blackburn, Blackburn with Darwen, United Kingdom Capita Full time

    The Customer Service Advisor will take incoming calls from TV Licensing customers with varied requests from setting up a new licence or advising us of a change of address to asking questions regarding our policies and regulations.You will responsible for accurately capturing data and entering it on to the relevant systems to ensure customer licence details...


  • Blackburn, Blackburn with Darwen, United Kingdom Multitask Recruitment Solutions Full time

    Multitask Recruitment Solutions are looking for a Customer Service Advisor for our client based in Blackburn.Day shift: 8am-5pm Monday - Friday, immediate start available.Duties: Deal with all parties in a polite, courteous and ordered manner. Handle all telephone communication Handle queries from Retail Partners, Insurance Companies, Cleaning Companies and...


  • Blackburn, Blackburn with Darwen, United Kingdom Essential Employment Full time

    Customer service advisors needed in Birmingham £9.90ph ref 191222Full time hours on a temporary basis.We are looking for people who are looking for long term career as there is a possibility of going permanent.Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.


  • Blackburn, Blackburn with Darwen, United Kingdom Rhea Projects Ltd Full time

    Customer Service Advisor Monday – Friday - 9am – 5pm Up to £22,500 Blackburn PermanentThe RoleYou will be providing an outstanding, professional and first class experience to all customers via telephone and email/live communications. On a daily basis you will assist customers by dealing with all queries, requests and complaints in accordance with...


  • Blackburn, Blackburn with Darwen, United Kingdom Marshall Motor Group Full time

    Customer Service AdvisorLocation: Mercedes Benz Of BlackburnHours: 46.25 hours per week, including Saturday mornings on a rota basisSalary: Competitive Basic Salary Including an uncapped OTEBenefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a...


  • Blackburn, Blackburn with Darwen, United Kingdom Chubb Fire & Security Full time

    Company DescriptionWe are currently recruiting for a Team Leader to drive our Smart Remote Services division to its next level of evolution, managing a growing team of customer service advisors.About usAt Chubb, you won't be alone when you join our family, and will be supported by great people through a thorough induction process that provides you with all...

  • Interim HR Advisor

    1 week ago


    Blackburn, Blackburn with Darwen, United Kingdom Asda Express Full time

    Role:Interim HR AdvisorLocation:Blackburn, BB1 2FA - Office BasedContract:3 Months Fixed Term Contract / Full Time HoursSalary:Dependent on experienceCompany:Asda ExpressAbout the RoleWe are seeking an experienced and efficient Employee Relations Advisor to join our HR Team on an interim 3-month contract.In this role, you will use your HR expertise and...


  • Blackburn, Blackburn with Darwen, United Kingdom Daniel Owen- UK Full time

    Contract Type: Permanent Location: Blackburn Industry: Property Services Salary:Up to £21000 per annumREF: KM1_ Contact Name: Kerry Mcmenamin Job Published:about 2 hours agoCustomer Service AdvisorSalary £21,560Blackburn (BB1)Monday - FridayThere is a 3-shift rotation pattern which you will be expected to work. The frequency of rotation may vary-...

  • Help Desk Operator

    1 week ago


    Blackburn, Blackburn with Darwen, United Kingdom TXM Recruit Full time

    LocationBlackburn Sector:Facilities Management Job type:Contract Salary:£10.47 per hour Contact:Rhiannon Rogers Contact phone: Job ref:BH-33073 Published:about 2 hours ago Expiry date: Startdate: Consultant:Rhiannon RogersTXM Recruit is working in partnership with an award-winning organisation on an exciting new project in Blackburn. They are looking for an...


  • Blackburn, Blackburn with Darwen, United Kingdom Totally Wicked Full time

    Since 2008, Totally Wicked has been changing the world of vaping, with a clear purpose of 'empowering smokers to transform their lives' through the sale of the highest quality and most diverse range of e-cigarette and e-liquidproducts through our own online channels, retail partners and our own retail stores throughout the UK.Totally Wicked has an exciting...