Helpdesk Advisor

We are looking to hire a Help-desk Advisor for an industry leading Facilities Management company. This is an excellent opportunity to join an organisation with great training and development opportunities.

Role:

Help-desk Advisor
Pay Rate: £10.

47 P/H
Contract: Temp (10 months)
Location: Blackburn
Hours:Monday to Friday (AM - PM)
The Role:

• Provide support to the facilities management helpdesk.
• Provide advice and information on a range of services as required.
• Follow the agreed processes appropriate to the service request.
• Adhere to agreed Key Performance Indicators, Service Level Agreements, and quality standards to maximise customer satisfaction and drive service efficiency's.
• Maintain personal development, training and awareness and take personal responsibility for own development by highlighting any gaps to the relevant team leader or manager.
• Knowledge of FM sector
• Experience of working in a helpdesk/customer service environment
• Ability to work as part of a team and/or work unsupervised as required.
• Ability to work consistently in an enthusiastic and professional manner.
• Ability to stay calm under pressure.
• Delivers excellent Customer Service in line with standards and expectations.
• Positive attitude to challenges and change.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

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