Senior UX Researcher

7 days ago


Manchester, United Kingdom The Co-operative Bank Full time

Location- Manchester- Discipline:

  • Retail Banking
  • Job type:
  • Permanent
  • Contact name:
  • Zoe Taylor
  • Job ref:

Published:
- about 5 hours ago
Senior UX Researcher

Remote or Manchester Office

12 month FTC (Maternity Cover)

35 hours per week, full time

Salary:
£46,300

We are the bank for people with purpose. The only bank born from the co-operative movement 145 years ago. We believe in the power of 'we' and putting values and ethics first.

We are looking for talented individuals who want to make their next career move in a bank that celebrates co-operative spirit.

We put the customer at the heart of everything we do and wholly embrace advocates who truly connect and endorse our brand.

And did we mention we are award winning? Year on year award winners for our products, our customer service and our commitment to communities.


About the role:


The Senior User Experience Researcher will be primarily responsible for designing, conducting, analysing, and reporting on user-centred design research and usability testing for the Co-operative Bank digital channels.

This includes the identification of user needs and goals, pain points, user journey mapping and persona development as well as rapid iterative usability testing, and more formal, in-depth testing.

A successful Senior User Experience Researcher must be able to mentor and supervise junior researchers and work with mínimal supervision on multiple concurrent projects.


Key Accountabilities:

  • Leads moderated usability testing and workshops
  • Works independently and in a team to perform a wide range of research methods, with no supervision required. Conducts and facilitates usability testing, user interviews, surveys, card sorting and customer journey map creation
  • Performs analysis and interprets data correctly
  • Works with designers to create ideas and tests them with users
  • Analyses both quantitative and qualitative data to generate strategic and tactical insights, along with actionable recommendations that improve the customer's experience

Knowledge, Skills and Experience Required:

  • Extensive experience of a wide range of UX research methods and can help teams adopt these methods
  • Can plan user research for services with challenging user needs and complex user journeys
  • Can present clear findings that colleagues can understand and use
  • Can advocate for inclusive practices and help teams design and deliver accessible services that work for all users
  • Understands what problem the team is trying to solve. Can align user research activities to inform decision making and action
  • Excellent communication and presentation skills
  • Excellent relationship skills able to operate and collaborate effectively with internal stakeholders and external suppliers and partners
  • Experience of design sprint and Agile working

What You Can Expect From Us:

  • 27 days holiday at start, rising to 30 days
  • Competitive pension / income protection / life assurance
  • 2 paid days for volunteering per year
  • Positive working environment in contemporary offices centrally located in Manchester
  • Strong career path within Financial Services
  • Family friendly policies and supportive working environment
  • Recognition scheme and a culture in which we celebrate success
  • Colleague network groups committed to inclusion and diversity within our Bank.

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