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Helpdesk Assistant
3 months ago
What you'll be doing:
We're currently recruiting a dedicated Helpdesk Assistant to help ensure the smooth running of the operations in Healthcare on a full time basis, contracted to 42 hours per week.
In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
More about the role:
Escalate any complaints as required and support continuous improvement
Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request line with Service Level Agreement
Sort and dispatch calls to relevant departments
Monitoring phone lines, handling incoming calls with varying queries.
Resolve any issues accurately first time
Resolve stakeholder queries with professionalism and enthusiasm to represent our organisation effectively.
Ensure exceptional client delivery standards
What we'll give:
Helpdesk Assistant - John Astor House, UCLH
£11.95 per hour, 42 hours per week
Who you are:
Previous experience in this role/similar position is essential
Excellent telephone manner, with the ability to communicate effectively and maintain a high level of confidentiality
Committed to following procedures and ensuring tasks are fully completed
Exceptional organisation skills with the ability to prioritise to meet deadlines.
Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint, Outlook and the Internet
Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.
Confident working in a hospital environment and aware at times you will meet patients that are particularly unwell or showing signs of distress.
Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.
Job Reference:
com/1808/ / /ONEWJ
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career.