Senior Customer Success Manager

1 week ago

London, Greater London, United Kingdom Native Full time
Title - Senior Customer success Manager ????

native is a platform that connects students with amazing experiences, built out of a passion to help students have the best time at university and empower campus culture.

We bring high quality virtual and IRL events to campuses across the UK and Ireland, whilst supporting SUs' with powerful engagement tools.

Global brands trust our platform to bring their activations and content on to campus, and we're proud to help support our SU partners with valuable marketing revenues and partnerships which their members feel truly engaged with.

Over the past 18-months, we have built long-term partnerships with 80+ Students' Unions - three in four of which have trusted native exclusively with their media rights.

As a Senior Customer Success Manager at native you'll be building fulfilling relationships with our amazing Students Unions partners, finding creative ways to help them reach and engage their student population.

You'll be working with product, brands, sales and marketing teams to build a compelling proposition for our customers, ensuring that your portfolio hits engagement targets and sees us as a trusted advisor in this space.

Being the main point of contact for our direct relationship with the Students' Union, managing all aspects of the partnership across our Media Advertising, Platform and Clubs and Societies.

Driving all aspects of Customer Success across a portfolio of customers (SUs) in line with company OKRs and departmental targets.

Building value driven relationships with your portfolio of SUs, generating success and happiness for our customers aligned to their core goals centred around student engagement and commercial success.

Acting as a conduit for different products and services at native, finding solutions to your clients problems through deep product knowledge and creative thinking.

Working cross functionally to improve natives products and services, feeding back your knowledge of our customers at all levels of our business.

Working with data and technical tools to measure your accounts success and progress.

Helping to proactively secure testimonials, case studies and referrals and be the voice of the customer within the business.

You are comfortable building strong relationships with a variety of stakeholders in a fast paced environment.
You will have strong project management skills.
You will have experience using Salesforce or a similar CRM platform (Desirable)
Full clean driving licence (Desirable)
Pension contributions of 5%

  • We offer flexible working, but feel it's important to spend quality time with your native work colleagues too. Where possible we ask that you visit our office in the super vibrant Old street area
  • 25 days holiday bank holidays your birthday Christmas shutdown
  • A Mac or Windows laptop
  • Dog friendly office
  • Season Ticket Loan scheme
  • Paid maternity, paternity, adoption or shared parental leave

Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at native.

At native, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us.

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