Current jobs related to Senior Customer Success Manager - London, Greater London - Optimizely
-
Customer Success Manager
3 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £44,000 - £47,000Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for managing a book of circa 20 accounts, worth c.£Key Responsibilities:Adopting a strategic, high-touch...
-
Customer Success Manager
3 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £44,000 - £47,000Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for managing a book of circa 20 accounts, worth c.£Key Responsibilities:Adopting a strategic, high-touch...
-
Customer Success Manager
3 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses.Key ResponsibilitiesManage a book of circa 20 accounts worth c.£600k ARR, adopting a strategic, high-touch Customer Success approach.Co-ordinate customers' onboarding and...
-
Customer Success Manager
3 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses.Key ResponsibilitiesManage a book of circa 20 accounts worth c.£600k ARR, adopting a strategic, high-touch Customer Success approach.Co-ordinate customers' onboarding and...
-
Customer Success Manager
1 week ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a key member of our team, you will be responsible for driving maximum client satisfaction and retention across a portfolio of 40+ client accounts.Key...
-
Customer Success Manager
1 week ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a key member of our team, you will be responsible for driving maximum client satisfaction and retention across a portfolio of 40+ client accounts.Key...
-
Customer Success Manager
6 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a key member of our Customer Success team, you will be responsible for driving client satisfaction and retention across a portfolio of mid-market and larger level...
-
Customer Success Manager
6 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a key member of our Customer Success team, you will be responsible for driving client satisfaction and retention across a portfolio of mid-market and larger level...
-
Bilingual Customer Success Manager
1 week ago
London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeCustomer Success ManagerAt ACCS - ARES Customer Care Solutions GmbH, we're revolutionizing the industry with innovative solutions. Our mission is to empower SaaS companies to manage security compliance, security audits, and enterprise procurement security diligence with ease. We're a growing team based in New York, expanding our presence in the United...
-
Bilingual Customer Success Manager
1 week ago
London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeCustomer Success ManagerAt ACCS - ARES Customer Care Solutions GmbH, we're revolutionizing the industry with innovative solutions. Our mission is to empower SaaS companies to manage security compliance, security audits, and enterprise procurement security diligence with ease. We're a growing team based in New York, expanding our presence in the United...
-
Senior Customer Success Manager
1 week ago
London, Greater London, United Kingdom Sovos Compliance Full timeAbout Sovos ComplianceSovos Compliance is a global leader in tax, compliance, and trust solutions. Our mission is to empower businesses to navigate the complexities of the regulatory landscape with confidence.Job Title: Senior Customer Success ManagerWe are seeking an experienced Senior Customer Success Manager to join our team. As a key member of our...
-
Senior Customer Success Manager
1 week ago
London, Greater London, United Kingdom Sovos Compliance Full timeAbout Sovos ComplianceSovos Compliance is a global leader in tax, compliance, and trust solutions. Our mission is to empower businesses to navigate the complexities of the regulatory landscape with confidence.Job Title: Senior Customer Success ManagerWe are seeking an experienced Senior Customer Success Manager to join our team. As a key member of our...
-
Senior Customer Success Manager
7 days ago
London, Greater London, United Kingdom Sovos Compliance Full timeAbout Sovos ComplianceSovos Compliance is a global leader in tax, compliance, and trust solutions. Our mission is to empower businesses to navigate the complexities of the regulatory landscape with confidence.Job Title: Senior Customer Success ManagerWe are seeking a highly skilled Senior Customer Success Manager to join our team. As a key member of our...
-
Senior Customer Success Manager
7 days ago
London, Greater London, United Kingdom Sovos Compliance Full timeAbout Sovos ComplianceSovos Compliance is a global leader in tax, compliance, and trust solutions. Our mission is to empower businesses to navigate the complexities of the regulatory landscape with confidence.Job Title: Senior Customer Success ManagerWe are seeking a highly skilled Senior Customer Success Manager to join our team. As a key member of our...
-
Senior Customer Success Manager
3 weeks ago
London, Greater London, United Kingdom SERV Recruitment Full time £60,000 - £80,000Job Title: Senior Customer Success ManagerAbout the Role:We are seeking a highly skilled Senior Customer Success Manager to join our team at SERV Recruitment. As a Senior Customer Success Manager, you will play a key role in delivering customer outcomes to key clients across EMEA.About the Company:Our client is a global sports technology business that has...
-
Customer Success Manager
2 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the Role:We are seeking an experienced Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for driving customer satisfaction and retention across a portfolio of mid-market and larger level accounts.Key...
-
Customer Success Manager
2 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the Role:We are seeking an experienced Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for driving customer satisfaction and retention across a portfolio of mid-market and larger level accounts.Key...
-
Customer Success Manager
2 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for driving growth and retention for our clients, working closely with our CSM team to deliver exceptional customer...
-
Customer Success Manager
2 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for driving growth and retention for our clients, working closely with our CSM team to deliver exceptional customer...
-
Customer Success Manager
3 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for managing a portfolio of clients and driving growth through upsell and adoption.Key ResponsibilitiesManage a book of...
Senior Customer Success Manager
3 months ago
Press Tab to Move to Skip to Content Link
Select how often (in days) to receive an alert: Create Alert
At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.
We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.
At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.
Join us and become part of a company that's empowering people to unlock their digital potential
The role of the Senior Customer Success Manager (CSM) will be to drive customer success, lead renewals, create qualified upsell leads and maintain overall relationship management within the assigned client base. As a Senior CSM within the organization, this role will be driving growth while demonstrating the ability to adapt to changing market and customer demands. The Senior CSM will be identifying new opportunities within assigned client base while driving increasing renewals performance.
Job Responsibilities- Manage renewal pipeline and provide timely and accurate forecast reports
- Engage, strategize, and cultivate deep relationships with senior level executives at client companies
- Actively prospect and grow existing customers recurring revenue within the customer base
- Maintain professional and technical knowledge of Optimizely's Experimentation products
- Identify, develop, and maintain long-term constructive and effective client relationships
- Maintain regular contact with client regarding account direction, project management issues through Business Reviews and scheduled meetings
- Establish and maintain role as client advisor
- Maintain an in-depth understanding of financial status of accounts at all times
- Become a single point of contact for customers, partners, and internal sales for services opportunities
- Confident and self-motivated individual with strong desire to achieve top results and break through barriers, determined to adapt quickly to changing customer needs
- More than 2 years of experience working in a client facing environment
- Very good technical understanding
- Good commercial understanding and experience with negotiation
- Comfortable presenting and communicating in person and online to various levels of stakeholder
- High level of energy & enthusiasm for Experimentation
- Knowledge of CRM tools (i.e. Salesforce and Gainsight)
- Ability to work effectively on multiple projects
- A passion for people, able to use your initiative and willing to go the extra mile
- Experience in Customer Success Management
- Excellent planning and organizational skills
- The ability to communicate effectively across all parts of the organization
- Deep understanding of value drivers in a recurring revenue company
- Flexibility in scheduling, occasional travel might be required
Bachelors degree and preferably further professional training in direct marketing or a Masters degree a plus
Establishing Relationships
Navigating Organizations
Prioritizing and Organizing Work
Negotiating Agreements
Championing Customer Needs
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
At Optimizely, our standardized language is English, and it is crucial to have good English communication skills to be successful in your global role. All our external and cross-location communication is done in US English (en-us), but internally you can speak in whichever native language you most identify with.
#J-18808-Ljbffr