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Tlhc Senior Patient Care Advisor
3 months ago
About The Role:
Role:
Senior Patient Care Advisor
Location:
Winsford
Salary:
£22,770
InHealth Intelligence has been and continues to be a proud supporter of the Diabetic Eye Screening Programmes across NHS England and since 2011, InHealth Intelligence has grown to offer fully managed services across the country.
To increase efficiency, we also built our own software system which enables us to adapt and change to meet the requirements our employees to achieve a better user experience.
Due to our bespoke software system, we are helping our parent company (InHealth) with the coordination side of Lung Screening, as a Senior Customer Service Advisor in our Lung Screening department, you'll support our team of bookings call handlers, who provide the first contact for all patient enquiries relating to appointment scheduling in our busy office based in Winsford.
To be successful in the position, you'll be able to communicate with members of the public from a variety of different backgrounds and be able to rely on your organisation skills to meet the requirements of our patients.
You'll also be Flexible and be able to work in our in weekly working pattern as required.Experience
- Be experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively
- Educated to GCSE or equivalent Qualifications and or training/experience in Patient Care
- Understand the importance of patient confidentiality and be aware of data protection
- Have excellent verbal and written communication skills
- Have responsibility for the health, safety and welfare of self and others and to comply at all times with the requirements of health and safety regulations
- Maintain and ensure observation of robust internal quality assurance measures to meet national standards
- Be comfortable with audits and reporting
What's in it for you:
- What can InHealth offer you?
- We offer a fantastic benefits package, which is available through a mobileenabled rewards platform, called InJoy.
fashion, travel, eating out, technology, leisure and more- In addition to this, we also offer: 27 days annual leave (plus bank holidays) Generous company contribution pension scheme Private medical insurance options Life assurance Hybrid and flexible working opportunities Fantastic learning and development opportunities 24/7 access to a dedicated well-being hub and an Employee Assistance Programme Enhanced parental leave Monthly award programme and online peer-to-peer recognition Long service recognition, with vouchers and additional annual leave Refer a friend bonus Discounts on InHealth's healthcare services Smart tech, Cycle to Work and thousands of discounts and cashback options Paid-for professional memberships and more Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth.
We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.
About Us:
InHealth is the UK's largest specialist provider of diagnostic and healthcare solutions.
Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures.
In the last year, we have supported more than 3 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving 5 million patients from 1,000 locations by 2025.
