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Clinical Operations Manager
4 months ago
Bespoke Wellbeing is a company dedicated to providing occupational health services, ergonomics, and functional assessments & rehabilitation in the UK.
Our mission is to empower and support individuals with disabilities, injuries, or health conditions so they can feel confident and thrive in the workplace.
We offer personalised assessments, rehabilitation, and focused workplace support to ensure the right support at the right time. Investing in our services leads to reduced sickness absence, improved performance, better retention, and happier employees.Bespoke wellbeing has significantly grown in the last couple of years, and has strategic plans to continue this growth.
Therefore, this is an exciting opportunity to join a company that is investing as one of the most trusted providers in this Occupational Health Market.
This is a full-time - although a job share may be considered for the right candidate(s) - hybrid role for a Clinical Operations Manager (Customer Relations/Chartered Physiotherapist).
The Clinical Operations Manager will be responsible for overseeing daily operations of our national associate network of clinical assessors, managing customer relations, as well as managing their own clinical caseload of workplace assessments (virtual and/or face-to-face).
The Clinical Operations Manager will join our senior management team and be supported by our Strategy and Project Lead.
We are looking for a team player, who has a dynamic and flexible approach to their work, who will help us build the brand and bring our company values to life.
High-quality servicesCreative and collaborative team
Extensive experience in physiotherapy, occupational health, ergonomics, and functional capacity assessments (essential)
Experience in building and maintain customer relationships (essential)
Experience in people management and leadership (essential)
Strong service development and project management skills (essential)
Car driver - full license, and a vehicle to drive (essential)
Clinical Caseload (virtual and/or face-to-face):
Functional restoration assessment and rehabilitation
Long Covid and long-term condition management
Occupational health report writing
Promoting and onboarding new clinicians to our national network of assessors
Providing clinical support and development to our national network of assessors
Deliver training and workshops to the clinical team
Overseeing quality checks for workplace assessment reports
Dealing with report queries, amendments, and complaints
Building and maintaining relationships with our customers/referrers
Ensuring we meet customer service level agreements
Attending regular service review meetings with customers/referrers
Ensuring we maintain company key performance indicators
Managing service improvement and development projects
Support our clinical governance framework and development
