Field Service Coordinator
1 week ago
nGeneration are looking for an enthusiastic and personable Field Service Co-Ordinator to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping the customer updated every step of the way.
The ideal candidate should have previous experience working in an administrative role.
Scheduling or first-line helpdesk analyst experience is desirable but not essential.
A successful Field Service co-ordinator will have various prerequisite skills that typically include:
- Experience working with software such as google maps, word, outlook and excel
- Excellent customer service skills, alongside the ability to communicate accurately and in a timely manner.
- Have organisational abilities along with experience of working in a pressurised environment.
- Ability to quickly resolve any scheduling and logistics conflicts.
- Professionalism to communicate in a polite and professional manner with customers.
- Ability to take first-line calls from customers supporting our hub in the resolution of software calls.
- Ability to work autonomously, prioritising own workload and acting on own initiative.
- A good understanding of UK geography is desirable.
Well versed in IT, you will have an understanding of network and database structures alongside computer hardware and windows desktop support. Ideally you will have experience of hospitality and retail EPoS systems or have worked within the hospitality or retail previously.
Shift Pattern: 3 days on - 3 days off, 12 hour shifts on a rota basis.
Job Types: Full-time, Permanent
Pay: £25,557.00 per year
Requirements
Software Proficiency: Experience with Google Maps, Word, Outlook, and Excel.
Customer Service: Excellent skills, timely and accurate communication.
Organizational Skills: Ability to work in a pressurized environment.
Conflict Resolution: Quickly resolve scheduling and logistics conflicts.
Professional Communication: Polite and professional interaction with customers.
First-Line Support: Handle first-line customer calls, support software resolution.
Autonomous Working: Prioritize workload and act on own initiative.
Geographical Knowledge: Understanding of UK geography (desirable).
Benefits
Benefits: We highly value our employees and understand the importance of work-life balance and job satisfaction. Therefore, in addition to the company van and fuel card, we offer a comprehensive range of benefits. These include:
- Training: We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
- Annual Performance Bonus: We recognize and reward the exceptional contributions of our employees. Based on your performance and achievements, you will be eligible for an annual performance bonus.
- 28 Days Annual Leave: We understand the importance of work-life balance and offer a generous annual leave allowance of 28 days. Take the time you need to relax, recharge, and spend quality time with your loved ones.
- Company Events and Team Parties and Events: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues. Throughout the year, we organize exciting company events, team parties, and team-building activities.
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