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Manager, Retail Operations Emea
3 months ago
Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.
Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.
Job Description
Position Overview:
Under the direction of the Director, Retail EMEA, the Manager, Store Operations will provide all EMEA retail stores with ongoing executional support for all operational controls that enhance the customer experience, maximize efficiencies and drive profitability.
What You'll Do:
Ensure the store's sales objectives are achieved by rolling out the retail strategy in stores, responding to different challenges in local markets Actively contribute to reaching sales targets and store's profitability along with managing all store-controlled spending including supplies, external cleaning vendors, labour budgets, travel costs etc. Prepare sales recommendations based on weekly reporting i.e. sales per store, per product category, per mix of clientele etc. Monitor key performance indicators (KPIs) per store i.e., UPT, AUR, retention rate etc. and propose action plans to improve KPIs Establish relationships with key corporate partners including HR, Security & Safety, Merchandising Planning, Finance, Store Operations, Experience & Education, Visual Merchandising, Facility & Maintenance, Logistics and IT to ensure that market needs are met and sales and profitability are maximized. Leverage strategic partnerships to ensure stores have adequate resources to achieve and exceed performance goals i.e., inventory, labour, etc. Drive best practices using regional insights to optimize operational performance and maintain a seamless shopping experience within an omnichannel environment React to inventory needs and merchandise flow to ensure product availability and control communication between stores and Merchandising team Lead and educate on loss prevention measures to minimize loss and increases safety Create effective schedules that prioritize the Clientele journey, maximizes productivity, and manages labour spends using internal systems including Workforce and Shoppertrack management Develop and improve Canada Goose's standard operational procedures and ensure execution is carried out with excellence i.e., stockroom organization, cleanliness standards, opening and closing procedures, returns & exchanges, uniform, CRM data collection etc.) Ensure consistent and disciplined use of strategic tools at the store level including communications platform, automated scheduling tool, payroll management, queue management, learning management, virtual appointment platform etc. Partner with key cross functional teams to ensure physical store spaces are maintained at the highest level by controlling ordering of store supplies and by monitoring organization of areas such as cashwrap, break area and fitting rooms Support new store openings and temporary projects Let's Talk About You:
Minimum 5 years of experience managing multi unit operations at a luxury retailer Can understand 'the big picture' and exercise good business acumen Ability to collaborate cross functionally to structure, break down and solve complex business problems Proven ability to analyze, evaluate and make recommendations on strategic questions Excellent written and verbal communication skills Strong computer competence in PowerPoint, Word, and Excel Strong planning and organizational skills with high attention to detail Ability to work in a fast-paced environments and manage multiple projects simultaneously while meeting tight deadlines Strong leadership skills with the ability to inspire others to drive action Solid understanding of luxury retail and apparel industry, up to date on industry events and has a finger on the pulse on major issues and trends Ability to analyze financial reports effectively and proactively Working Conditions:
Hybrid work environment Travel required (10%) Additional Information
What's in it For You?
A company built on Canadian roots and heritage Your work is recognized with a comprehensive and competitive Total Rewards Program Opportunities for career growth through numerous internal and external programs Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues Inspiring leaders and colleagues who will lift you up and help you grow We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.
Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
There are multiple ways to interview with us If you require any interview accommodation for your interview, please e-mail us at [email protected].
