Lettings Consultant

2 weeks ago

kent, United Kingdom DiSRUPT Recruitment Agency | Certified B Corp Full time

Lettings Consultant – Kent based with regular travel to different properties across Kent and Sussex

£30k + discretionary £5-10k bonus

DiSRUPT Agency are excited to be working with a leading UK residential property investment company, seeking a Lettings Consultant to join their team on a permanent basis.

You will be Kent based, working from a show home with regular to travel to different properties across Kent and Sussex for viewings. Due to the nature of this role, you must have a clean driving license and access to your own car.

If you're driven to contribute to a dynamic team and make a tangible impact in the housing sector, this is your opportunity to be part of the change.

About the Role

We are looking for a Lettings Consultant who has a passion for delivering exceptional customer service. This is an exciting opportunity for a Lettings professional to join a rapidly growing business. You will be responsible for all lettings and renewals aspects at the developments with your main priorities being first class customer service and ensuring that homes are fully occupied. You will be the customers first point of contact from the initial enquiry stage right through to when they move in.

Key duties include:

  • Coordinating the online marketing of available homes in collaboration with the Marketing Manager, ensuring listings and property particulars are regularly updated and accurate.
  • Being the first point of contact for incoming customers, responding to enquiries and viewing requests in a prompt manner which puts customers at the forefront.
  • Driving occupancy by carrying out viewings and negotiating offers with prospective tenants.
  • Progressing tenancy applications, including referencing, Right to Rent checks, signing of tenancy documents and tenant onboarding/check in.
  • Driving customer retention by initiating renewals discussions and negotiations.
  • Ensuring that systems and data are accurate and up to date for all lettings activity.
  • Working in conjunction with third party agents as required.
  • Working with the Head of Lettings to carry out rental appraisals of the local market.
  • Effectively delivering against operational KPIs such as lease up targets, occupancy rates, net income and customer satisfaction.
  • Providing regular reports on lettings performance to the Head of Lettings.
  • Carrying out such other duties as delegated from time to time.

We are seeking a highly capable candidate who will bring:

  • Previous experience in real estate and residential lettings, BTR/PRS is preferred but not essential.
  • Outstanding customer service skills, and excellent verbal and written communication skills.
  • A dynamic and driven personality, with a strong zeal for the industry.
  • Exceptional organisational competencies.
  • Demonstrate ability to work autonomously, confidently taking charge, making informed decisions, and initiating action in line with company processes and policies.
  • Proficient in presenting and interpreting information accurately and professionally.
  • A collaborative team player who can inspire and motivate colleagues, effectively achieving goals collaboratively.
  • Innovative problem-solving skills, with a knack for identifying issues and crafting effective resolutions.
  • A strict adherence to confidentiality regarding all forms of information and data.
  • Ambition to grow within a rapidly scaling company, with plenty of room for career advancement.

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