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Medical Secretary

3 months ago

Stockport, Stockport, United Kingdom Bramhall & Shaw Heath Medical Group Full time

Job summary

To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team.

Duties can include, but are not limited to, the completion of medical referrals both dictation and paper based. The processing of information, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies. Processing patient referrals using the electronic referral service (ERS).

Main duties of the job

The following are the core responsibilities of the Medical Secretary.

There may be on occasion, a requirement to carry out other tasks; this will depend on factors such as workload and staffing levels:

Type accurate referral letters and reports using audio and copy typing for all members of the medical team.

Liaise with external agencies such as hospitals and community services, and ensure referrals are processed efficiently.

Input data into the patients healthcare records as necessary.

Process referrals using the electronic referral system (ERS).

Read code data on Emis.

Answer incoming phone calls. Transfer calls or deal with the callers requests appropriately.

Carry out system searches, where neccessary.

Support all clinical staff with general administrative tasks.

To process online queries and e-consultation requests.

This List is not exhaustive.

About us

We are a large friendly teaching GP practice with over 14,000 patients and a team of enthusiastic, multi-disciplinary and friendly staff. We are looking for a Medical Secretary with initiative, a strong drive to get things done and above all a Team player.

We are looking for someone with excellent communication skills, a compassionate and friendly nature, and an aptitude for great customer service. You will have the ability to work in a demanding environment and be committed to offering the best possible care to patients and excellent support to our clinical team.

This is an exciting time to be joining the practice as it undertakes numerous changes to ensure we are the best that we can possibly be for our patients and staff alike.

Job description

Job responsibilities

The following are the core responsibilities of the Medical Secretary. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Typing letters, reports and associated documentation as required

Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently

Manage all enquires in an effective manner

Process calling letters as requested

Input data into the patients healthcare records as necessary

Process referrals using the electronic referral system (ERS)

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Manage all administrative queries as necessary

Carry out system searches as requested

Support all clinical staff with general administrative tasks as requested

In addition to the primary responsibilities, the medical secretary may be requested to:

Produce meeting agendas and record the minutes of meetings

Support reception / administrative staff, providing cover during staff absences

Complete opening and closing procedures in accordance with the duty rota - where neccessary

Person Specification

Experience

Essential

Experience of working with the general public Experience of administrative duties Experience of working in a health care setting as a medical secretary

Desirable

Experience of working in primary care Experience of working in a GP practice Experience of working with Emis system Experience of working with electronic dictation software

Qualifications

Essential

Educated to GCSE level or equivalent GCSE Mathematics & English (C or above) Desirable