Customer Service Innovation

2 weeks ago


Watford, Hertfordshire, United Kingdom TJX Europe Full time
Variety and Challenge. Growth and Opportunity.

In the retail business, we move fast. We're always adapting, evolving and innovating. And the fast pace brings variety and challenge, along with continued growth and opportunity.

Job Summary

Lead the delivery of innovation programmes in Customer Service.

Partnering with internal and external resources (including third parties) to ensure your team's successful delivery of solutions required to support future innovation for Customer Service.

Key Responsibilities


Lead a team which is responsible for creating a forward-looking view of innovation through Continuous Improvement and Intelligent Automation for the Customer Service function.


Lead a team of CI specialists delivering new capabilities that drive business results across one or more projects from initialization through to implementation.

Ensure that activities align with the Customer Service long range plan and build towards delivering on efficiency targets.

Define project delivery success criteria.


Monitor team project activities and report on project status to the Customer Service Leadership Team ensuring that assigned projects are completed on time and provide desired business outcomes.

Oversee the timely and effective project communication, management and reporting with all delivery stakeholders and partners.

Provide support to business during project implementations.

Define and create a backlog for automation which supports the function's future innovation goals.

Lead the Intelligent Automation and Robotic Process Automation journey within the function.

Key Skills, Knowledge & Experience

Strong leader and communicator with experience of training and mentoring others and leading project teams.

Understanding of business levers that drive Customer experience, engagement and Customer loyalty.

Knowledge of Lean Six Sigma or other Continuous Improvement methodology (Green Belt or equivalent certification is highly desirable).

Ability to handle large project and/or a portfolio of projects.

Ability to plan, prioritise and quickly adapt to a fast-paced environment.

Strong organizational, presentation, and business partnering skills.

Ability to influence at all levels

What's In It For You?

  • Watford, Hertfordshire, United Kingdom Service Innovation Group Full time

    Job Title:Client Service DirectorSalary:£65,000 (negotiable) plus 10% bonus based on experienceLocation:Hybrid, 1-2 days per week at the Watford Head Office & 1-2 client visits per month in LondonHours:Monday to Friday, 40 hours per weekContract:PermanentJob SummaryThe Client Service Director (CSD) is required to lead, develop & grow one of SIG Europe's...

  • Client Administrator

    2 weeks ago


    Watford, Hertfordshire, United Kingdom Service Innovation Group Full time

    Job Title: Client AdministratorSalary: £24,000 per annumLocation: WatfordHours: Monday to Friday Role OverviewOur client, one of the world's largest credit card providers, partners with Service Innovation Group to fulfil a key field marketing function within their wider merchant engagement program. The client activity is primarily focused on increasing...


  • Watford, Hertfordshire, United Kingdom GHRC Ltd ta Customer Talent Search Full time

    Finnish Speaking Customer Service Adviser Must be fluent/business fluent verbally and in writing in English and Finnish languageSalary £27,000 pa + annual bonus and great corporate benefitsHybrid - 2 days per week in office in Watford greater London (3 days WFH)Working for a large global brand offering real long term career prospects. Your role would be to...


  • Watford, Hertfordshire, United Kingdom LILY & ROO Full time

    Job DescriptionCustomer Service RepresentativeFull time - 9am - 5pm Monday to FridayLocation - WatfordSalary - £22,000+About Us:LILY & ROO is a fast-growing e-commerce jewellery company, dedicated to delivering exceptional beauty and craftsmanship in our products to our customers worldwide. Our commitment goes beyond just the aesthetics of jewellery; we aim...


  • Watford, Hertfordshire, United Kingdom Lily & Roo Full time

    Customer Service RepresentativeThe information below covers the role requirements, expected candidate experience, and accompanying qualifications.Full time - 9am - 5pm Monday to FridayLocation - WatfordSalary - £22,000+About Us:LILY & ROO is a fast-growing e-commerce jewellery company, dedicated to delivering exceptional beauty and craftsmanship in our...


  • Watford, Hertfordshire, United Kingdom Lily & Roo Full time

    Job Title: Customer Service RepresentativeLocation: On-site in Watford 9-5pm Monday - FridayAbout Us:LILY & ROO is a fast-growing e-commerce jewellery company, dedicated to delivering exceptional beauty and craftsmanship in our products to our customers worldwide. Our commitment goes beyond just the aesthetics of jewellery; we aim to provide a shopping...


  • Watford, Hertfordshire, United Kingdom BRE Group (Building Research Establishment) Full time

    You will be responsible for delivering a highly accurate standard of service to both internal and external customers. You must be well organised, disciplined, with a mature manner and be able to demonstrate a dynamic attitude towards developing and improving the customer experience for the BRE Group.You will also be responsible for contributing to and...


  • Watford, Hertfordshire, United Kingdom BRE Full time

    Why does this role exist?Being the first point of contact for the BRE Group is paramount in providing first line support to our internal and external customers, giving each and every person an exceptional customer service experience.The Customer Service Advisor role will be part of a supportive and collaborative customer service team, where the work...

  • Customer Service

    2 weeks ago


    Watford, Hertfordshire, United Kingdom Prism DCS Full time

    Customer ServicePrism DCS, a leading manufacturer of fabricated parts based in Watford, is seeking an enthusiastic Customer Service Assistant to join the team. With over 20 years' experience in the industry, this award-winning data centre services provider specialises in hot and cold aisle containment, security caging and cabinet systems.As a Customer...


  • Watford, Hertfordshire, United Kingdom Medtronic Full time

    Careers that Change LivesThe purpose of this role is to lead a Product Support Service Team in Watford UK, supporting our patients and business partners across Europe.You will be responsible for People, Processes, and Performance and will work directly with the local and regional Leadership Teams to ensure your team are engaged and have the tools, resources,...

  • Customer Service

    2 weeks ago


    Watford, Hertfordshire, United Kingdom Steven Eagell Toyota Full time

    Would you like a career with the UK's leading Toyota and Lexus retailer?About usSteven Eagell Group are seeking talented individuals to join the team as Customer Service & Sales People at our Watford, St Albans and Letchworth branches.Established in 2002, we have grown to become an award-winning automotive retailer with over 30 branches across the South East...


  • Watford, Hertfordshire, United Kingdom Think Specialist Recruitment Full time

    Come work for an amazing organization! Are you experienced as a Team Leader? Do you have a passion for delivering top-notch customer service? Think Specialist Recruitment is excited to collaborate with a wonderful company located in the Watford area. This company is currently experiencing growth and has a thrilling opportunity for a Customer Service Team...

  • Customer Services

    2 weeks ago


    Watford, Hertfordshire, United Kingdom Parkside Office Professional Full time

    An internationally recognised brand in Watford need a German or Dutch speaking customer service advisor with excellent English, £25-27K, 37.5 hours a week (HYBRID working) salary dependent on experience. Excellent opportunity. KeyResponsibilities**: To respond effectively to queries relating to customer orders and deliveries To manage deliveries in line...


  • Watford, UK, Hertfordshire, United Kingdom LILY & ROO Full time

    Customer Service RepresentativeFull time - 9am - 5pm Monday to FridayLocation - WatfordSalary - £22,000+About Us:LILY & ROO is a fast-growing e-commerce jewellery company, dedicated to delivering exceptional beauty and craftsmanship in our products to our customers worldwide. Our commitment goes beyond just the aesthetics of jewellery; we aim to provide a...

  • Customer Service

    2 weeks ago


    Watford, Hertfordshire, United Kingdom Seven Seeded Limited Full time

    Excellent spoken and written English Able to work in our office in Watford (WD18 8JA) 5 days a week, including some weekends Ability to commute and arrive to work before 8AM.The Company and RoleA rare office vacancy at one of the most prestigious, fastest growing artisan bakeries in England.We produce freshly baked goods and deliver through the early hours....


  • Watford, Hertfordshire, United Kingdom Hales Group Ltd Full time

    We are looking for a Customer Service Administrator to join a friendly family run business in Hertford that specialise in plumbing, drainage & heating services.Title: Customer Service AdministratorLocation: HertfordSalary: £25k per annum (reviewed after 6 months of service)Schedule: 5 shifts per week (one weekend day required)Benefits: Overtime available 20...


  • Watford, Hertfordshire, United Kingdom Sheridan Ward Recruitment Full time

    Watford Customer Services £20k - 23k per year Full time / Permanent Job description Customer Service Administrator We are looking for a Customer Service Administrator to join a growing and highly successful business based in Watford. This company are top of their game in what they do and are currently looking to bring on board a new member of their customer...


  • Watford, Hertfordshire, United Kingdom Monstera Talent Ltd Full time

    Customer Service Representative Position in WatfordFull-Time Availability Required Do you enjoy interacting with customers? Are you searching for a role where you can apply your customer service skills? Our client is expanding their customer service team and is seeking Customer Service Representatives with prior customer-facing experience. As a Customer...


  • Watford, Hertfordshire, United Kingdom Burton Bolton & Rose Recruitment Services Limited Full time

    Customer Service AssistantWatford, Hertfordshire£23,500 + Pension + Free ParkingA reliable Customer Service Manager is required to join this growing local organisation and ensure a high level of service is provided at all times, you will be responsible for leading a happy and hardworking team.Some of your duties will include:Managing the customer service...


  • Watford, Hertfordshire, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Service Advisor : Watford Based £26.5K per ann Full time/ Hybrid Hybrid after 4 weeks trainingCustomer Service Advisor : Watford Based 40-42K per annFull time/ Hybrid Hybrid after 4 weeks training, Two days working from home afterwards.Job Description:Customer Service Advisors to deliver the best possible outcomes at all times; ensuring they...