Customer Service Innovation
2 weeks ago
In the retail business, we move fast. We're always adapting, evolving and innovating. And the fast pace brings variety and challenge, along with continued growth and opportunity.
Job Summary
Lead the delivery of innovation programmes in Customer Service.
Partnering with internal and external resources (including third parties) to ensure your team's successful delivery of solutions required to support future innovation for Customer Service.
Key Responsibilities
Lead a team which is responsible for creating a forward-looking view of innovation through Continuous Improvement and Intelligent Automation for the Customer Service function.
Lead a team of CI specialists delivering new capabilities that drive business results across one or more projects from initialization through to implementation.
Define project delivery success criteria.
Monitor team project activities and report on project status to the Customer Service Leadership Team ensuring that assigned projects are completed on time and provide desired business outcomes.
Provide support to business during project implementations.
Define and create a backlog for automation which supports the function's future innovation goals.
Lead the Intelligent Automation and Robotic Process Automation journey within the function.
Key Skills, Knowledge & Experience
Strong leader and communicator with experience of training and mentoring others and leading project teams.
Understanding of business levers that drive Customer experience, engagement and Customer loyalty.
Knowledge of Lean Six Sigma or other Continuous Improvement methodology (Green Belt or equivalent certification is highly desirable).
Ability to handle large project and/or a portfolio of projects.
Ability to plan, prioritise and quickly adapt to a fast-paced environment.
Strong organizational, presentation, and business partnering skills.
Ability to influence at all levels
What's In It For You?
-
Client Service Director
2 weeks ago
Watford, Hertfordshire, United Kingdom Service Innovation Group Full timeJob Title:Client Service DirectorSalary:£65,000 (negotiable) plus 10% bonus based on experienceLocation:Hybrid, 1-2 days per week at the Watford Head Office & 1-2 client visits per month in LondonHours:Monday to Friday, 40 hours per weekContract:PermanentJob SummaryThe Client Service Director (CSD) is required to lead, develop & grow one of SIG Europe's...
-
Client Administrator
2 weeks ago
Watford, Hertfordshire, United Kingdom Service Innovation Group Full timeJob Title: Client AdministratorSalary: £24,000 per annumLocation: WatfordHours: Monday to Friday Role OverviewOur client, one of the world's largest credit card providers, partners with Service Innovation Group to fulfil a key field marketing function within their wider merchant engagement program. The client activity is primarily focused on increasing...
-
Customer Service Advisor
2 weeks ago
Watford, Hertfordshire, United Kingdom GHRC Ltd ta Customer Talent Search Full timeFinnish Speaking Customer Service Adviser Must be fluent/business fluent verbally and in writing in English and Finnish languageSalary £27,000 pa + annual bonus and great corporate benefitsHybrid - 2 days per week in office in Watford greater London (3 days WFH)Working for a large global brand offering real long term career prospects. Your role would be to...
-
Customer Service Representative
2 weeks ago
Watford, Hertfordshire, United Kingdom LILY & ROO Full timeJob DescriptionCustomer Service RepresentativeFull time - 9am - 5pm Monday to FridayLocation - WatfordSalary - £22,000+About Us:LILY & ROO is a fast-growing e-commerce jewellery company, dedicated to delivering exceptional beauty and craftsmanship in our products to our customers worldwide. Our commitment goes beyond just the aesthetics of jewellery; we aim...
-
Customer Service Representative
2 weeks ago
Watford, Hertfordshire, United Kingdom Lily & Roo Full timeCustomer Service RepresentativeThe information below covers the role requirements, expected candidate experience, and accompanying qualifications.Full time - 9am - 5pm Monday to FridayLocation - WatfordSalary - £22,000+About Us:LILY & ROO is a fast-growing e-commerce jewellery company, dedicated to delivering exceptional beauty and craftsmanship in our...
-
Customer Service Representative
2 weeks ago
Watford, Hertfordshire, United Kingdom Lily & Roo Full timeJob Title: Customer Service RepresentativeLocation: On-site in Watford 9-5pm Monday - FridayAbout Us:LILY & ROO is a fast-growing e-commerce jewellery company, dedicated to delivering exceptional beauty and craftsmanship in our products to our customers worldwide. Our commitment goes beyond just the aesthetics of jewellery; we aim to provide a shopping...
-
Customer Service Advisor
2 weeks ago
Watford, Hertfordshire, United Kingdom BRE Group (Building Research Establishment) Full timeYou will be responsible for delivering a highly accurate standard of service to both internal and external customers. You must be well organised, disciplined, with a mature manner and be able to demonstrate a dynamic attitude towards developing and improving the customer experience for the BRE Group.You will also be responsible for contributing to and...
-
Customer Service Advisor
2 weeks ago
Watford, Hertfordshire, United Kingdom BRE Full timeWhy does this role exist?Being the first point of contact for the BRE Group is paramount in providing first line support to our internal and external customers, giving each and every person an exceptional customer service experience.The Customer Service Advisor role will be part of a supportive and collaborative customer service team, where the work...
-
Customer Service
2 weeks ago
Watford, Hertfordshire, United Kingdom Prism DCS Full timeCustomer ServicePrism DCS, a leading manufacturer of fabricated parts based in Watford, is seeking an enthusiastic Customer Service Assistant to join the team. With over 20 years' experience in the industry, this award-winning data centre services provider specialises in hot and cold aisle containment, security caging and cabinet systems.As a Customer...
-
Customer Services Supervisor
2 weeks ago
Watford, Hertfordshire, United Kingdom Medtronic Full timeCareers that Change LivesThe purpose of this role is to lead a Product Support Service Team in Watford UK, supporting our patients and business partners across Europe.You will be responsible for People, Processes, and Performance and will work directly with the local and regional Leadership Teams to ensure your team are engaged and have the tools, resources,...
-
Customer Service
2 weeks ago
Watford, Hertfordshire, United Kingdom Steven Eagell Toyota Full timeWould you like a career with the UK's leading Toyota and Lexus retailer?About usSteven Eagell Group are seeking talented individuals to join the team as Customer Service & Sales People at our Watford, St Albans and Letchworth branches.Established in 2002, we have grown to become an award-winning automotive retailer with over 30 branches across the South East...
-
Customer Service Team Leader
2 weeks ago
Watford, Hertfordshire, United Kingdom Think Specialist Recruitment Full timeCome work for an amazing organization! Are you experienced as a Team Leader? Do you have a passion for delivering top-notch customer service? Think Specialist Recruitment is excited to collaborate with a wonderful company located in the Watford area. This company is currently experiencing growth and has a thrilling opportunity for a Customer Service Team...
-
Customer Services
2 weeks ago
Watford, Hertfordshire, United Kingdom Parkside Office Professional Full timeAn internationally recognised brand in Watford need a German or Dutch speaking customer service advisor with excellent English, £25-27K, 37.5 hours a week (HYBRID working) salary dependent on experience. Excellent opportunity. KeyResponsibilities**: To respond effectively to queries relating to customer orders and deliveries To manage deliveries in line...
-
Customer Service Representative
4 weeks ago
Watford, UK, Hertfordshire, United Kingdom LILY & ROO Full timeCustomer Service RepresentativeFull time - 9am - 5pm Monday to FridayLocation - WatfordSalary - £22,000+About Us:LILY & ROO is a fast-growing e-commerce jewellery company, dedicated to delivering exceptional beauty and craftsmanship in our products to our customers worldwide. Our commitment goes beyond just the aesthetics of jewellery; we aim to provide a...
-
Customer Service
2 weeks ago
Watford, Hertfordshire, United Kingdom Seven Seeded Limited Full timeExcellent spoken and written English Able to work in our office in Watford (WD18 8JA) 5 days a week, including some weekends Ability to commute and arrive to work before 8AM.The Company and RoleA rare office vacancy at one of the most prestigious, fastest growing artisan bakeries in England.We produce freshly baked goods and deliver through the early hours....
-
Customer Service Administrator
2 weeks ago
Watford, Hertfordshire, United Kingdom Hales Group Ltd Full timeWe are looking for a Customer Service Administrator to join a friendly family run business in Hertford that specialise in plumbing, drainage & heating services.Title: Customer Service AdministratorLocation: HertfordSalary: £25k per annum (reviewed after 6 months of service)Schedule: 5 shifts per week (one weekend day required)Benefits: Overtime available 20...
-
Customer Service Administrator
2 weeks ago
Watford, Hertfordshire, United Kingdom Sheridan Ward Recruitment Full timeWatford Customer Services £20k - 23k per year Full time / Permanent Job description Customer Service Administrator We are looking for a Customer Service Administrator to join a growing and highly successful business based in Watford. This company are top of their game in what they do and are currently looking to bring on board a new member of their customer...
-
Customer Service Representative
2 weeks ago
Watford, Hertfordshire, United Kingdom Monstera Talent Ltd Full timeCustomer Service Representative Position in WatfordFull-Time Availability Required Do you enjoy interacting with customers? Are you searching for a role where you can apply your customer service skills? Our client is expanding their customer service team and is seeking Customer Service Representatives with prior customer-facing experience. As a Customer...
-
Customer Service Assistant
2 weeks ago
Watford, Hertfordshire, United Kingdom Burton Bolton & Rose Recruitment Services Limited Full timeCustomer Service AssistantWatford, Hertfordshire£23,500 + Pension + Free ParkingA reliable Customer Service Manager is required to join this growing local organisation and ensure a high level of service is provided at all times, you will be responsible for leading a happy and hardworking team.Some of your duties will include:Managing the customer service...
-
Customer Service Advisor
2 weeks ago
Watford, Hertfordshire, United Kingdom Hays Specialist Recruitment Limited Full timeCustomer Service Advisor : Watford Based £26.5K per ann Full time/ Hybrid Hybrid after 4 weeks trainingCustomer Service Advisor : Watford Based 40-42K per annFull time/ Hybrid Hybrid after 4 weeks training, Two days working from home afterwards.Job Description:Customer Service Advisors to deliver the best possible outcomes at all times; ensuring they...