Customer Service Representative

6 days ago


Watford, Hertfordshire, United Kingdom LILY & ROO Full time
Job Description

Customer Service Representative

Full time - 9am - 5pm Monday to Friday

Location - Watford

Salary - £22,000+

About Us:

LILY & ROO is a fast-growing e-commerce jewellery company, dedicated to delivering exceptional beauty and craftsmanship in our products to our customers worldwide. Our commitment goes beyond just the aesthetics of jewellery; we aim to provide a shopping experience that leaves a lasting impression, making every interaction with us special. We believe in nurturing talent, innovation, and exceptional service standards.

Role Overview:

As a Customer Service Representative, you'll be the first point of contact for our customers, playing a crucial role in shaping their experience with our brand. You'll be responsible for ensuring every customer feels heard, valued, and delighted with our service. Whether it's answering queries via live chat, responding to emails, or turning around less-than-perfect experiences into memorable ones, your role is pivotal in maintaining and enhancing our reputation for first-class customer service.

Responsibilities:

  • Provide timely, empathetic, and efficient customer service via live chat and email, ensuring customer queries are resolved satisfactorily.
  • Work closely with the customer service team to learn and implement best practices for handling customer inquiries and complaints.
  • Turn challenging customer interactions into positive experiences, aiming for resolution and customer satisfaction.
  • Understand and effectively communicate our brand values and product information to customers.
  • Collaborate with different teams (e.g., production, fulfilment and marketing) to ensure customer needs are met and feedback is acted upon.
  • Participate in training and development opportunities to enhance your skills and knowledge in customer service and our product range.
  • Maintain and grow our 4.5 Trustpilot rating.

Requirements:

  • Fluent in verbal and written English.
  • Excellent communication skills, both written and verbal, with a keen eye for detail and the ability to maintain a positive tone of voice.
  • Strong interpersonal skills, with the capacity to empathise with customers and tailor responses to individual needs.
  • Ability to work efficiently and effectively, managing time well to handle high volumes of customer interactions.
  • A team player with a great understanding of the role's requirements and the drive to exceed expectations.
  • Openness to feedback and commitment to continuous improvement in service standards.
  • No previous experience in customer service is required, but a willingness to learn and a proactive attitude are essential.

Benefits:

  • Comprehensive training designed to equip you with all the skills necessary to excel in your role.
  • A dynamic and supportive team environment where innovation and creativity are encouraged.
  • Opportunities for career advancement within the company.
  • Employee discounts on our beautiful range of jewellery products.

How to Apply:

If you're passionate about providing exceptional customer service and are excited to grow with a vibrant team in the e-commerce jewellery space, we'd love to hear from you. Please send your resume and a cover letter explaining why you're the perfect fit for this role.

We are committed to creating a diverse and inclusive environment and encourage applicants from all backgrounds to apply. LILY & ROO are an equal opportunity employer.



  • Watford, Hertfordshire, United Kingdom Monstera Talent Ltd Full time

    Customer Service Representative Position in WatfordFull-Time Availability Required Do you enjoy interacting with customers? Are you searching for a role where you can apply your customer service skills? Our client is expanding their customer service team and is seeking Customer Service Representatives with prior customer-facing experience. As a Customer...


  • Watford, Hertfordshire, United Kingdom Lily & Roo Full time

    Customer Service RepresentativeThe information below covers the role requirements, expected candidate experience, and accompanying qualifications.Full time - 9am - 5pm Monday to FridayLocation - WatfordSalary - £22,000+About Us:LILY & ROO is a fast-growing e-commerce jewellery company, dedicated to delivering exceptional beauty and craftsmanship in our...


  • Watford, Hertfordshire, United Kingdom Lily & Roo Full time

    Job Title: Customer Service RepresentativeLocation: On-site in Watford 9-5pm Monday - FridayAbout Us:LILY & ROO is a fast-growing e-commerce jewellery company, dedicated to delivering exceptional beauty and craftsmanship in our products to our customers worldwide. Our commitment goes beyond just the aesthetics of jewellery; we aim to provide a shopping...


  • Watford, UK, Hertfordshire, United Kingdom LILY & ROO Full time

    Customer Service RepresentativeFull time - 9am - 5pm Monday to FridayLocation - WatfordSalary - £22,000+About Us:LILY & ROO is a fast-growing e-commerce jewellery company, dedicated to delivering exceptional beauty and craftsmanship in our products to our customers worldwide. Our commitment goes beyond just the aesthetics of jewellery; we aim to provide a...


  • Watford, UK, Hertfordshire, United Kingdom LILY & ROO Full time

    Customer Service RepresentativeFull time - 9am - 5pm Monday to FridayLocation - WatfordSalary - £22,000+About Us:LILY & ROO is a fast-growing e-commerce jewellery company, dedicated to delivering exceptional beauty and craftsmanship in our products to our customers worldwide. Our commitment goes beyond just the aesthetics of jewellery; we aim to provide a...


  • Watford, UK, Hertfordshire, United Kingdom SCPartners Full time

    At SCP we are specialising in delivering exceptional sales and marketing solutions for clients such as EE/BT, British Gas and Verisure. We focus on creating personalised interactions and building genuine 1-1 connections between client and consumer. We take a lot of pride in our ability to bring brands to life through engaging interactions and experiences....


  • Watford, Hertfordshire, United Kingdom Language Matters Full time

    Join our team at one of the leading companies in the medical technology sector! We are looking for a Finnish-speaking Customer Support Representative to come aboard and assist our customers in Watford Business Park. You'll be the go-to person for inquiries about medical devices and services, providing outstanding service in a friendly and professional...


  • Watford, Hertfordshire, United Kingdom GHRC Ltd ta Customer Talent Search Full time

    Finnish Speaking Customer Service Adviser Must be fluent/business fluent verbally and in writing in English and Finnish languageSalary £27,000 pa + annual bonus and great corporate benefitsHybrid - 2 days per week in office in Watford greater London (3 days WFH)Working for a large global brand offering real long term career prospects. Your role would be to...


  • Watford, Hertfordshire, United Kingdom Language Matters Recruitment Consultants Ltd Full time

    One of the largest medical technology companies in the world has an exciting vacancy for a Finnish speaker to join their customer support team in Watford Business Park. The successful applicant will be responding to enquiries from customers concerning medical devices and services in a helpful, professional and emphatic manner. The client provides all...


  • Watford, Hertfordshire, United Kingdom Language Matters Recruitment Consultants Ltd Full time

    One of the largest medical technology companies in the world has an exciting vacancy for a Swedish speaker to join their customer support team in Watford Business Park. The successful applicant will be responding to enquiries from customers concerning medical devices and services in a helpful, professional and emphatic manner. The client provides all...


  • Watford, Hertfordshire, United Kingdom Rocialle Healthcare Ltd Full time

    Job Purpose:MidMeds is a leading national supplier of both medical supplies and medical equipment. Our aim is to be the most customer-friendly, reliable and price competitive medical supplier within the UK. We offer a total supply solution, including medical equipment, supplies and consumables, single-use surgical instruments, medical furniture, and...


  • Watford, Hertfordshire, United Kingdom Venn Group Full time

    A position has arisen for a full time German speaking Customer Account Coordinator for a large commercial organisation in Watford.The position will build and maintain strong client relationships by serving as the lead point of contact for dedicated customers.Main duties:Serve as lead point of contact for clients, answering questions, addressing concerns,...


  • Watford, Hertfordshire, United Kingdom Absolute Results Productions Ltd Full time

    Absolute Results is seeking a Bilingual Customer Satisfaction Representative to join their team in Watford, Northamptonshire, UK.Here is a rare opportunity to join a highly established and growing international company in the Automotive / Marketing industry.DUTIES: Communicating with existing clients on a daytoday basis Maintaining a record of customer...


  • Watford, Hertfordshire, United Kingdom Language Matters Full time

    One of the largest medical technology companies in the world has an exciting vacancy for a Finnish speaker to join their customer support team in Watford. The successful applicant will be responding to enquiries from customers concerning medical devicesand services in a helpful, professional and emphatic manner. The client provides all necessary equipment,...


  • Watford, Hertfordshire, United Kingdom Sofa Club | Hertford HQ Full time

    Overview:Duties: Handle customer inquiries and resolve issues promptly Maintain accurate records of customer interactions and transactions Collaborate with the sales team to meet customer needs Assist in negotiating contracts and agreements with customers Drive sales by promoting products or services to customersSkills: Proficient in IT systems and software...

  • Customer Service

    6 days ago


    Watford, Hertfordshire, United Kingdom Prism DCS Full time

    Customer ServicePrism DCS, a leading manufacturer of fabricated parts based in Watford, is seeking an enthusiastic Customer Service Assistant to join the team. With over 20 years' experience in the industry, this award-winning data centre services provider specialises in hot and cold aisle containment, security caging and cabinet systems.As a Customer...


  • Watford, Hertfordshire, United Kingdom TJP Marketing Services Full time

    Field Sales Representative - South East England (Excluding London)A market leading gift product company which has been operating successfully for over 20 years is seeking a well organised and professional field sales representative with great interpersonal skills and the drive required to grow sales in their territory. The company itself is renowned for...

  • Customer Service

    6 days ago


    Watford, Hertfordshire, United Kingdom Steven Eagell Toyota Full time

    Would you like a career with the UK's leading Toyota and Lexus retailer?About usSteven Eagell Group are seeking talented individuals to join the team as Customer Service & Sales People at our Watford, St Albans and Letchworth branches.Established in 2002, we have grown to become an award-winning automotive retailer with over 30 branches across the South East...


  • Watford, Hertfordshire, United Kingdom Medtronic Full time

    Careers that Change LivesJoin a diverse team of innovators who bring their worldview, unique backgrounds, and individual life experiences to work every day. It's no accident — we work hard to cultivate a workforce that reflects our patients and partners. We believe it's the only way to drive healthcare forward, remaining a global leader in medical...

  • Customer Services

    6 days ago


    Watford, Hertfordshire, United Kingdom Parkside Office Professional Full time

    An internationally recognised brand in Watford need a German or Dutch speaking customer service advisor with excellent English, £25-27K, 37.5 hours a week (HYBRID working) salary dependent on experience. Excellent opportunity. KeyResponsibilities**: To respond effectively to queries relating to customer orders and deliveries To manage deliveries in line...