Customer Experience Advocate

4 weeks ago


London, Greater London, United Kingdom Skin Cupid Full time

About us
Skin Cupid is the UK's leading destination for Korean and Japanese skincare and beauty.

We are proud to be the go-to one stop for all your Asian Skincare needs and have an unmatched selection of products for customers to choose from.


About the Role


Customer satisfaction is one of Skin Cupid's core priorities, and you will be at the very centre of it by ensuring our customers are getting the level of service they deserve.

As the Customer Experience Advocate, you will be responsible for building long-term relationships with customers and being the voice of Skin Cupid.

We are looking for someone with a passion for K-Beauty and knowledge in skincare is a bonus.

Responsibilities

  • Provide skincare consultation for customers through answering skincarerelated questions and product recommendations.
  • Come up with new and innovative ways to engage our customers
  • Lead customer campaigns and focus groups
  • Reply to direct messages on Instagram
  • Reply to customer reviews and comments on social media
  • Provide customer support on Live Chat
  • Edit and maintain customer accounts
  • Prepare suggestions for improvement for Skin Cupid through customer interactions and feedback
  • Document customer queries in an organised manner
  • Provide the wider team with customer insights, and product requests. Be a part of the product curation process

We are looking for:

  • Genuine passion for skincare & makeup, and is familiar with Asian skincare
  • Previous experience in customer service is preferred but not mandatory
  • Skincare knowledge is preferred but not mandatory
  • Hardworking and cando attitude
  • Excellent communication skills, especially written
  • Strong organisational and problemsolving skills
  • Team player who embodies the Skin Cupid values
  • Computer competency, and is comfortable navigating and learning new systems
  • Able to work in a fastpaced environment

Benefits
Training will be provided, and no previous experience is required, but is preferable.

If you love working in a tightknit team, you have found just the place As part of the Skin Cupid Team, your benefits include:

  • Korean and/or Japanese skincare and makeup to try and take home
  • Trying out new products before they come on the market
  • Employee discount
  • Attending company events and dinners
  • Office snacks
  • Pension contribution

Benefits:

  • Flexitime

Schedule:

  • Flexitime
  • Monday to Friday

Ability to commute/relocate:

  • London: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Why do you want to join Skin Cupid?
  • Are you familiar with Korean and/or Japanese skincare?
  • What is your level of skincare knowledge?

Work authorisation:

  • United Kingdom (required)

Work Location:
Hybrid remote in London

  • London, Greater London, United Kingdom Skin Cupid Full time

    About usSkin Cupid is the UK's leading destination for Korean and Japanese skincare and beauty. We are proud to be the go-to one stop for all your Asian Skincare needs and have an unmatched selection of products for customers to choose from.About the RoleWe are looking for K-beauty lovers who are enthusiastic, energetic and have a can-do attitude. As part of...


  • London, Greater London, United Kingdom The Advocate Group Full time

    Location: West LondonIf you think you are the right match for the following opportunity, apply after reading the complete description.Hybrid: 3 Days in Head OfficeSalary: Competitive basic + benefitsWant to play a key role in the success of one of the world's most beloved heritage brands?Are you a talented Category Manager who's ready to make an impact and...


  • London, Greater London, United Kingdom Pigment Full time

    Our product, a highly efficient Enterprise Performance Management (EPM) platform is helping companies achieve their financial goals by quickly responding to dynamic factors in their respective markets including Tech, Retail, CPG & Financial Services. In less than 5 years, Pigment has grown to over 380 employees across offices in New York, Toronto, London &...


  • London, Greater London, United Kingdom Algolia Full time

    At Algolia, we're looking for a Customer Success Advocate (Renewals Manager) responsible for high-volume engagements with a dedicated portfolio of customers in the EMEA region. As a CSA, you will engage with each customer proactively to improve their adoption of Algolia and identify risk and expansion potential. You are responsible for ensuring each...

  • Childcare Advocate

    3 weeks ago


    London, Greater London, United Kingdom Venn Group Full time

    Childcare Advocate – London – Competitive Hourly Rate (DOE) Position: Childcare AdvocateOrganisation: London based Local AuthorityDuration: 6 months with possible extensionWorking Pattern: Full timeWorking Arrangement: Court attendance requiredHourly Rate: Competitive hourly rate (DOE)Venn Group's public sector legal team are working with a London...


  • London, Greater London, United Kingdom Pigment Full time

    Our Story So Far: Since our founding in 2019, Pigment has become one of the fastest-growing SaaS companies in the world today. Our product, a highly efficient Enterprise Performance Management (EPM) platform is helping companies achieve their financial goals by quickly responding to dynamic factors in their respective markets including Tech, Retail, CPG &...


  • London, Greater London, United Kingdom Pigment Full time

    Our story so far...Pigment's mission is to enable people and businesses to make better decisions.Founded in 2019 by Romain Niccoli (ex founder and CTO of Criteo) and Eléonore Crespo (Index Ventures and Google), Pigment is a fast-growing international scale-up that raised $240M+ to become the central business planning solution powering Finance, HR, Sales,...


  • London, Greater London, United Kingdom Advocate Group Full time

    Job Title: Internal Sales Specialist Location: London Office-based, £30,000 + 5% Bonus Are you passionate about the food and beverage packaging industry? Do you thrive in a dynamic, fast-paced environment? If so, we'd love to speak to you The Advocate Group is proud to be working with a leading supplier in the food and beverage packaging...

  • Casework Advocate

    3 weeks ago


    London, Greater London, United Kingdom The Baobab Centre for Young Survivors in Exile Full time

    Job descriptionThe role of Baobab's Casework Advocate is to provide care and support for our community of unaccompanied asylum seeking and refugee children and young people. An 'advocate' is someone who supports another to express their views and wishes, to stand up for their rights, to enable one to make choices and access opportunities, while understanding...


  • London, Greater London, United Kingdom Pigment Full time

    Our story so far... Pigment's mission is to enable people and businesses to make better decisions. Founded in 2019 by Romain Niccoli (ex founder and CTO of Criteo) and Eléonore Crespo (Index Ventures and Google), Pigment is a fast-growing international scale-up that raised $240M+ to become the central business planning solution powering Finance, HR,...

  • Customer Experience

    4 weeks ago


    London, Greater London, United Kingdom Reset Health Full time £45,000 - £60,000

    We're looking for a highly skilled Customer Experience (CX)Researcher to help optimise our end-to-end user experience, from seeing an advert, joining our programmes, using our app to offboarding - and everything in betweenSummaryThis is an exciting role for someone who thrives in fast-paced start-up environments, with the opportunity to have a tangible...


  • London, Greater London, United Kingdom Adventure Experience Full time

    We are currently looking for Visitor Experience Hosts to come and join the teamWe are all about creating an exciting Adventure Golf experience the whole family can enjoy and are looking for charismatic and energetic Front of House Hosts to engage with our visitors and really bring our Adventure Golfing expedition to lifeEngaging with our visitors to ensure...

  • Regulatory Advocate

    4 weeks ago


    London, Greater London, United Kingdom Grist Legal Recruitment Full time

    Fitness to Practise AdvocateA Fitness to Practise Advocate is required by a law firm in London to work in their Professional Discipline team acting on behalf of regulatory clients. The successful Fitness to Practise Advocate will be a UK qualified Solicitor Advocate or Barrister.The FirmA leading law firm with a wide range of long standing clients in both...

  • Customer Experience

    4 weeks ago


    London, Greater London, United Kingdom Reset Health Full time

    We're looking for a highly skilled Customer Experience (CX) Researcher to help optimise our end-to-end user experience, from seeing an advert, joining our programmes, using our app to offboarding - and everything in betweenBelow, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.SummaryThis...

  • Customer Experience

    3 weeks ago


    London, Greater London, United Kingdom MRJ Recruitment Full time £35,000

    We are hiring a Sales Executive to join one of the biggest b2b acquisition and engagement brands in the UK today. Seeking a motivated, personable, and highly communication-savvy individual Identify business opportunities through b2b relationship building Experienced in pitching products to potential clients and managing accounts Cultivate relations and...

  • Advocate, Litigation

    4 weeks ago


    London, Greater London, United Kingdom Origin Legal Ltd Full time

    Commercial Litigation Barrister / Advocate (BVI) Barrister/Solicitor -Advocate (Counsel/Partner Level) - Commercial Litigation - Major offshore law firm – British Virgin Islands This highly respected offshore law firm advises an international client base on some of the largest disputes in the BVI market. It continues to go from strength to strength and is...


  • London, Greater London, United Kingdom LAW Absolute Full time

    LAW Absolute is working with a local authority in South London who are seeking a Childcare Advocate Lawyer for an initial period of 6-12 months. This is a locum role to start as soon as possible. As an organisation, the local authority embraces diversity, change and innovation and are not only regarded as being forward thinking with their approach but also...

  • Key Account Manager

    3 weeks ago


    London, Greater London, United Kingdom The Advocate Group Full time

    Key Account Manager On TradeNorth of EnglandCompetitive Package + Bonus + Car Allowance The Advocate Group is collaborating with an innovative Spirits brand, well-known in the On Trade and now expanding into Off Trade.The company fosters an inclusive, enjoyable, and social team environment while upholding their craft and heritage values.We are seeking a Key...


  • London, Greater London, United Kingdom TBC Full time

    LAW Absolute is working with a local authority in South London who are seeking a Childcare Advocate Lawyer for an initial period of 6-12 months. This is a locum role to start as soon as possible.As an organisation, the local authority embraces diversity, change and innovation and are not only regarded as being forward thinking with their approach but also...

  • Claims Advocate

    4 weeks ago


    London, Greater London, United Kingdom Pavilion Recruitment Solutions Full time

    Professional Indemnity/Financial Lines Claims Advocate Our client, a top 5 global broker, is looking for a Claims Advocate to join their team Work in a collaborative environment managing a diverse portfolio of Financial Lines claims Key Responsibilities: Manage Financial Lines claims such as Professional Indemnity, Directors & Officers, and Crime...