Front of House Team Member

1 week ago

Dorking, Surrey, United Kingdom RBH Full time
Wotton House , Guildford Road, Dorking, Surrey, RH5 6HS SHARE:

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...

DAY IN THE LIFE OF A FRONT OF HOUSE TEAM MEMBER AT WOTTON HOUSE HOTEL

What you'll be doing...

Reporting to the Front of House Manager, you can expect your working day to include the following.

  • Ensuring that arrivals are managed smoothly, efficiently and with high levels of customer care and that the correct registration procedure is adhered to.
  • Ensuring current brand standards are delivered consistently e.g. Check-in / Check-out, Arrival Procedures, Voucher sales.
  • Communicating with the guests, checking satisfaction, resolving conflicts and coaching the team to improve departmental hospitality performance.
  • Ensuring that you have an understanding of the telephone system, accepting external and internal calls and transferring to correct departments and guests' rooms.
  • Making reservations as required for business guests booking via third party, for walk in guests and supporting regular guests with bookings.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Front of House Team Member, you will need the following qualities and skills.

  • Customer Focused
  • Who ensures guests' needs are satisfactorily met
  • Who plays a hands-on role leading by example
  • Proficient with Microsoft Office

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

  • Discounted hotel room rates for you and your friends & family
  • Extra days holiday for your birthday
  • Flexible working arrangements
  • Pension
  • Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

#LifeatRBH

Wotton House Guildford Road, Dorking, Surrey, RH5 6HS
  • Job Ref RBH14254
  • Branch Wotton House
  • Location Dorking
  • Salary/Benefits Staff benefits, free car park, meals on duty, uniform, free gym
  • Contract type Permanent
  • Hours Full Time
  • Shift pattern Early and late shifts 7am-3:30pm, 3pm-10:30pm, including weekends and bank holiday cover
  • Hours per week 40
  • Date posted 30/05/2024
  • Closing date 02/07/2024
Our History

We are proud of our rich history, which makes us so unique. The Estate dates back to the 16 th Century, when it was sold by Henry Owen to the Evelyn family. John Evelyn, one of three sons of Richard Evelyn, was passionate about botanicals and arboriculture and was particularly spellbound by the Italian Renaissance gardens he had seen on his tour of Italy. Inspired by what he had discovered on his travels, on his return to Wotton he constructed an Italian garden and temple, designed by his cousin, Captain George Evelyn, which was soon joined by a parterre garden complete with an Italian fountain.

Since this time, the estate has been passed through the Evelyn family, who have all been passionate about preserving John's legacy, whilst adding their own eccentricities to the estate. Not so long ago, you may have even discovered Kangaroos on the lawn.

We were home to the Canadian Army during the Second World War and in 1947 it became a fire training centre for The Home Office. Soon afterwards, the house became the national Fire Service College.

Today, our house is a home from home; a place where you will create unforgettable memories that will stay with you long after you leave.

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