NOC Manager
1 week ago
Job Title:
NOC ManagernLocation: GuilfordnSalary: £60,000
My clients are a Managed Service provider and we are looking for an experienced NOC Manager to join our team.
As a NOC Manager, you will be responsible for managing the Network Operations Centre (NOC) team, ensuring that all network and service issues are handled in a timely and professional manner and overseeing a team of network analysts.
Key Responsibilities:
n
- Manage the day-to-day activities of the NOC team, including setting objectives, providing feedback, and scheduling team members.n
- Ensure the team is providing high-quality customer service and technical support, within the agreed SLAs.n
- Monitor the NOC team's performance and provide regular feedback and reports to the management team.n
- Oversee the maintenance and troubleshooting of network issues.n
- Establish and maintain effective working relationships with customers, vendors, and other stakeholders.n
- Develop and maintain operational policies and procedures and ensure that all team members adhere to them.n
- Monitor and manage customer escalations, ensuring that issues are resolved quickly and efficiently.n
- Develop and maintain a knowledge base of customer issues and solutions.
Technical Skills Required:
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- Extensive experience in a Network Operations Centre (NOC) environment.n
- Strong understanding of networking technologies and protocols.n
- Working knowledge of Windows Server, Linux, and other operating systems.n
- Knowledge of ITIL best practices and processes.n
- Ability to multi-task and prioritize tasks.n
- Excellent communication and problem-solving skills.n
- Ability to work independently and as part of a team.
Keywords:
NOC Manager, Network Operations Centre Manager, Network Operations Manager, Network Engineer, Network Administrator
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