Network Operations Center Manager

1 month ago

Guildford UK, Surrey, United Kingdom neoci Full time

Summary

As the NOC Manager/Team Leader, your primary responsibility is to manage and coordinate the NOC team’s activities, ensuring timely resolution of network incidents and customer projects, while driving continuous improvement initiatives to enhance operational efficiency and reliability. You will also play a crucial role in strategic planning, resource allocation, and stakeholder communication to ensure that network operations align with the company’s business objectives.

Core Responsibilities

  • High Customer Service Standards: Uphold exceptional customer service and business integrity.
  • Conduct: Always be presentable in appearance and manner.
  • Ambassador: Represent the company positively at all times.
  • to Security Policies: Comply with the company's Information Security Policies.
  • Promotion: Promote the business and seek additional sales opportunities.
  • Cooperation: Provide assistance across departments, recognizing that we all work for the same company.
  • Awareness: Stay fully informed of all processes and procedures relevant to your role.
  • Awareness: Maintain a constant awareness of industry products, technology, and trends.
  • Management: Exhibit excellent timekeeping, time management, and attendance.
  • Skills: Demonstrate excellent written and verbal communication skills.
  • Knowledge: Be fully aware of all products offered by the company.
  • Development: Continuously progress your skills within your chosen products, adopting a self-improvement mentality.
  • Engage in online self-study during both business and personal time.
  • Relationship Management: Develop and maintain strong relationships with key customers, ensuring their needs are met and exceeded.
  • and Risk Management: Ensure compliance with regulatory requirements and manage risks associated with network operations.
  • and Technology Adoption: Foster a culture of innovation and stay ahead in adopting new technologies to improve network performance.

Role Specific Responsibilities

  • Leadership: Lead and manage the NOC team, providing guidance, direction, and mentorship to ensure success in meeting operational objectives and delivering high-quality service to customers.
  • Monitoring: Oversee the monitoring and management of customer network infrastructure, ensuring optimal performance and reliability.
  • Escalation: Act as a point of technical escalation within the team to provide guidance and troubleshoot customer tickets.
  • Delivery: Oversee high-profile customer projects, collaborating with stakeholders to ensure projects are delivered on time, within budget, and exceed customer expectations.
  • Response: Coordinate responses to network incidents, outages, and service disruptions, ensuring timely resolution and effective communication with stakeholders.
  • Procedures: Develop and maintain operational procedures, documentation, and SOPs to ensure consistency, reliability, and compliance with industry best practices and regulatory requirements.
  • Collaboration: Work with engineering, project management, IT, and customer support teams to address complex technical issues, implement solutions, and drive continuous improvement initiatives.
  • Development: Conduct performance evaluations, coaching sessions, and training programs to develop and enhance the skills of NOC team members.
  • Monitoring: Track KPIs and metrics to monitor NOC operations' performance and effectiveness, identifying areas for improvement and implementing corrective actions as needed.
  • Trends: Stay updated on emerging technologies, industry trends, and best practices in network operations and IT service management to drive innovation and maintain a competitive edge.
  • Leadership: Act as a positive and innovative force within the NOC team, promoting the success of the network services portfolio and identifying revenue-increasing opportunities.
  • Engagement: Collaborate on customer pre-sales engagements with sales, customers, and vendors to create solution designs, HLDs, and LLDs as appropriate.
  • Allocation: Efficiently allocate resources within the NOC team to ensure maximum productivity and coverage.
  • Management: Assist in the preparation and management of the NOC budget, ensuring cost-effective operations.
  • Communication: Maintain clear and consistent communication with all stakeholders, including customers, vendors, and internal teams, to ensure alignment and transparency.
  • Recovery Planning: Develop and implement disaster recovery plans to ensure network resilience and quick recovery in case of major disruptions.
  • Reporting: Prepare and present regular performance reports to senior management, highlighting achievements, challenges, and strategic recommendations.
  • Management: Manage relationships with key vendors and service providers, ensuring they meet contractual obligations and performance standards.

  • Network Operations Center Manager

    1 week ago

    Guildford, Surrey, United Kingdom neoci Full time

    SummaryAs the NOC Manager/Team Leader, your primary responsibility is to manage and coordinate the NOC team's activities, ensuring timely resolution of network incidents and customer projects, while driving continuous improvement initiatives to enhance operational efficiency and reliability. You will also play a crucial role in strategic planning, resource...

  • Network Operations Team Lead

    4 weeks ago

    Guildford, UK, Surrey, United Kingdom Stratospherec Limited Full time

    Summary: As the NOC Team Leader, you will be responsible for managing and coordinating the activities of the NOC team, ensuring the timely resolution of network incidents, handling customer projects, and driving continuous improvement initiatives to enhance operational efficiency and reliability.Position near Guildford: 2 days a week in the officeCore...

  • Network Operations Team Lead

    1 week ago

    Guildford, UK, Surrey, United Kingdom Stratospherec Limited Full time

    Summary: As the NOC Team Leader, you will be responsible for managing and coordinating the activities of the NOC team, ensuring the timely resolution of network incidents, handling customer projects, and driving continuous improvement initiatives to enhance operational efficiency and reliability.Position near Guildford: 2 days a week in the officeCore...

  • Network Operations Manager

    1 month ago

    Leatherhead, UK, Surrey, United Kingdom ESP Utilities Group Ltd Full time

    Network Operations Manager (Electric Networks)As part of the operations team this role will ensure that operation and maintenance processes are in place and followed allowing ESPUG to adopt, operate and maintain electrical networks in a safe, compliant and efficient manner. ESPUG’s success will be dependent on the continued relationships that we have with...

  • network operations administrator

    1 week ago

    Guildford, Surrey, United Kingdom neoci Full time

    As the NOC Manager/Team Leader, your primary responsibility is to manage and coordinate the NOC team's activities, ensuring timely resolution of network incidents and customer projects, while driving continuous improvement initiatives to enhance operational efficiency and reliability. You will also play a crucial role in strategic planning, resource...

  • NOC Manager

    1 month ago

    Guildford, UK, Surrey, United Kingdom In Technology Group Full time

    Job Title: NOC ManagerLocation: GuilfordSalary: £60,000My clients are a Managed Service provider and we are looking for an experienced NOC Manager to join our team. As a NOC Manager, you will be responsible for managing the Network Operations Centre (NOC) team, ensuring that all network and service issues are handled in a timely and professional manner and...

  • NOC Manager

    3 weeks ago

    Guildford, UK, Surrey, United Kingdom In Technology Group Full time

    Job Title: NOC ManagerLocation: GuilfordSalary: £60,000My clients are a Managed Service provider and we are looking for an experienced NOC Manager to join our team. As a NOC Manager, you will be responsible for managing the Network Operations Centre (NOC) team, ensuring that all network and service issues are handled in a timely and professional manner and...

  • Center Manager

    1 month ago

    Camberley, UK, Surrey, United Kingdom 4Leisure Recruitment Ltd Full time

    General Manager – The Massage CompanyLocation: CamberleySalary: c£40,000 basic (£10,000 bonus potential) plus great benefitsWorking Hours: 40hrs made up of 5 days over a 7 day a week operation, a mix of daytime, evenings and weekends will be required to cover business needs.This is a truly exciting opportunity to be part of a dynamic fast-growing...

  • Center Manager

    3 weeks ago

    Camberley, UK, Surrey, United Kingdom 4Leisure Recruitment Ltd Full time

    General Manager – The Massage CompanyLocation: CamberleySalary: c£40,000 basic (£10,000 bonus potential) plus great benefitsWorking Hours: 40hrs made up of 5 days over a 7 day a week operation, a mix of daytime, evenings and weekends will be required to cover business needs.This is a truly exciting opportunity to be part of a dynamic fast-growing...

  • Business Developer Specialist

    1 week ago

    Guildford, Surrey, United Kingdom Western Digital Capital Full time

    Work Location: Remote Office - United KingdomLOC_HGST_RUK Location (Secondary): Remote Office - GermanyLOC_HGST_RGER We deliver the possibilities of data. We create environments for your data to thrive. Everywhere data lives, we're there to drive the innovation necessary for results today and the future you'll create tomorrow. New devices, new systems, new...

  • Head of Network Design

    1 month ago

    Leatherhead, UK, Surrey, United Kingdom ESP Utilities Group Ltd Full time

    Head of Network DesignESP is seeking an ambitious, forward-thinking, and innovative individual with strong electric engineering design knowledge who can bring solutions to the needs of our customers and developers. Reporting to the Operations Director with the ability to lead team members and take the lead on strategic projects, the individual will have...

  • Head of Network Design

    1 week ago

    Leatherhead, UK, Surrey, United Kingdom ESP Utilities Group Ltd Full time

    Head of Network Design ESP is seeking an ambitious, forward-thinking, and innovative individual with strong electric engineering design knowledge who can bring solutions to the needs of our customers and developers. Reporting to the Operations Director with the ability to lead team members and take the lead on strategic projects, the individual will have...

  • Senior Network Engineer

    5 days ago

    Redhill, UK, Surrey, United Kingdom Tiger Resourcing Group Full time

    Senior Network Engineer - Inside IR35 ContractUp to £72 per hour Job Details:To take a leading role in the Design, Build, and Deploy Cisco ACI migration. To provide consultancy and operational support to all areas of the business.Key Responsibilities:Strong Cisco ACI Experience and involvement with previous Brownfield migrationsDesign, build, deploy...

  • NOC Manager

    1 week ago

    Guildford, Surrey, United Kingdom In Technology Group Full time

    Job Title: NOC ManagernLocation: GuilfordnSalary: £60,000My clients are a Managed Service provider and we are looking for an experienced NOC Manager to join our team. As a NOC Manager, you will be responsible for managing the Network Operations Centre (NOC) team, ensuring that all network and service issues are handled in a timely and professional manner...

  • NOC Manager

    1 week ago

    Guildford, Surrey, United Kingdom In Technology Group Full time

    Job Title: NOC ManagerFind out if this opportunity is a good fit by reading all of the information that follows below.Location: GuilfordSalary: £60,000My clients are a Managed Service provider and we are looking for an experienced NOC Manager to join our team. As a NOC Manager, you will be responsible for managing the Network Operations Centre (NOC) team,...

  • Coordinator, League Operations

    3 weeks ago

    Guildford, Surrey, United Kingdom Electronic Arts Full time

    Coordinator, League Operations - Apex Legends EsportsThe future of entertainment is interactive, and our Marketing team plays an important role in this future by building content, culture, and community around our brands. We empower audiences to Play, Create, Watch, and Connect across our amazing franchises and experiences, including The Sims, Madden NFL, EA...

  • Coordinator, League Operations

    1 month ago

    Guildford, Surrey, United Kingdom Electronic Arts Full time

    Coordinator, League Operations - Apex Legends EsportsThe future of entertainment is interactive, and our Marketing team plays an important role in this future by building content, culture, and community around our brands. We empower audiences to Play, Create, Watch, and Connect across our amazing franchises and experiences, including The Sims, Madden NFL, EA...

  • Clinical/Junior Pharmacist

    1 week ago

    Guildford, Surrey, United Kingdom Health Recruit Network Full time £48,000

    Clinical Pharmacist - Guildford - Private Hospital - Up to £48,000 with Excellent Benefits and Career Advancement We invite applications from dynamic and motivated Clinical Pharmacists to join our esteemed Private Hospital in Guildford. As a key player in the UK's independent healthcare sector, our hospital specializes in complex surgeries, earning us...

  • Senior Theatre Practitioner

    1 week ago

    Guildford, Surrey, United Kingdom Health Recruit Network Full time £40,000 - £44,000

    Location Guildford Sector: Hospital ,Orthopedics ,Theatre Job type: Permanent Salary: £ £44000 per annum Contact: Tom Stock Contact email: Contact phone: Expiry date: Startdate: Senior Theatre Practitioner - Private Hospital - Full time - Guildford - Up to £44,000 Full-time and permanent position Salary: Up to £44,000 + Benefits (depending...

  • Coordinator, League Operations

    1 week ago

    Guildford, Surrey, United Kingdom Electronic Arts Full time

    Coordinator, League Operations - Apex Legends EsportsThe future of entertainment is interactive, and our Marketing team plays an important role in this future by building content, culture, and community around our brands. We empower audiences to Play, Create, Watch, and Connect across our amazing franchises and experiences, including The Sims, Madden NFL, EA...