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Assessment Officer Income and Debt
3 months ago
Job Category :
Finance (Support)
Category :
Agency Workers (2-3 months temp)
Level 1 Name :
Resources Department
Client Location :
Enfield
Justification :
Additional and or project work
IR35 Status :
Inside IR35
Hours Per Week : 36.00
Start Time : 09:00
End Time : 17:00
PAYE Pay Rate £18.66 ph
Umbrella/Ltd Pay Rate £22.81 ph
Working as part of the rent collection service for tenants of Housing Gateway Ltd, the officer will be responsible for delivering effective, proactive, customer focused collection services.
Working in line with national and corporate policies, procedures and statutory legislation, the post holder will need to understand and be responsive to customer's needs, presenting a positive and professional image to the customer at all times whilst, ensuring effective engagement with vulnerable/challenging customers.
Responsibilities will include working effectively as part of a team and to contact tenants in rent arrears to assist them in setting up payment arrangements and income maximisation which may require cross team working with relevant partners.
Qualifications, Knowledge & Experience Requirements:
Experience is required in managing income accounts and debt recovery in a housing environment.
Knowledge of RTB, housing, and service charges legislation is also essential, as is familiarity with the legal processes governing dispute resolution.
The ability to achieve targets under tight deadlines is a must, as is the ability to handle customer queries and complaints in a public setting.
Additionally, a proven track record of successfully managing income accounts and debt recovery in a housing environment, along with familiarity with RTB, housing, and service charges legislation, is preferable.
Abilities and Skills:
A high level of precision is necessary to ensure the maintenance of accurate records and accounts, as well as to detect errors that require correction.
The ability to identify, prioritize, and organize workloads is essential.Precise arithmetic skills are required to provide advice on balances and repayment agreements, as well as to prepare financial statements.
Effective oral and written communication skills are crucial, allowing for effective communication with individuals of varying levels of seniority.The ability to implement and follow recovery procedures for the recovery of service charges, major works, ground rent, reserve fund, shared ownership rent income, or similar excellent customer service skills are necessary.
The ability to work independently, be flexible, and be a supportive member of a team is important. Maintaining accurate electronic, manual, and filing systems is crucial. Excellent IT skills, particularly proficiency in Microsoft packages, especially Excel and Access, are required. Excellent organizational skills, including diary and event management, are necessary.