Venue Find Consultant

1 week ago


London, Greater London, United Kingdom in Canada Full time

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Venue Find Consultant

Location: UK, London, Office, EUROPE

Company: BCD

About Us:

At BCD Meetings & Events (BCD M&E), we offer more than just meeting and event planning services. We create connections that inspire, motivate, and drive behavioral change for our clients. As the world's most trusted and innovative meetings and events agency, BCD M&E fosters a culture of people, passion, and purpose to propel businesses forward. Headquartered in Chicago, with locations in 50+ countries worldwide, our team of 1,800+ individuals is dedicated to sustainability and ensuring success for our clients, our company, and ourselves. Our core values are the foundation of everything we do, and we seek individuals who want to be part of something exceptional, meet our high standards, and bring their unique perspectives to the table.

BCD Meetings & Events: Venue Find Consultant - Sourcing

About the role:

We are seeking a Venue Find Consultant - Sourcing to join our dynamic team. In this position, you will serve as the main point of contact for our incoming venue sourcing and meeting requests across various client accounts in different industry sectors. If you have experience in Customer Service, strive to exceed client expectations, handle multiple requests efficiently, and work within Service Level Agreements, then this role might be perfect for you. Keep reading.

As a Venue Find Consultant, you will:

  • Deliver an innovative, high-quality venue find service that consistently surpasses clients' expectations in all MICE categories.
  • Ensure understanding and consistent fulfillment or exceeding of relevant customer service levels, being well-versed in all pertinent systems and processes according to customer needs.
  • Be proficient in the BCD Venue Search booking platform and adhere to the Venue Search Standard Operating Procedure.
  • Apply and showcase venue and destination knowledge to all customers consistently.
  • Continuously enhance venue and destination knowledge by fostering positive relationships with key supplier contracts, attending familiarization visits, destination workshops, and webinars.
  • Collaborate with the BCD Meetings & Events finance team to ensure proactive and efficient delivery of all invoicing and financial matters to the client.
  • Bring proven Customer Service Experience to the table.
  • Demonstrate excellent communication skills, maintaining a calm, positive, and collaborative demeanor.
  • Interact effectively with individuals at all levels, whether in-person or via telephone/email.
  • Possess MS Office skills, including Excel, and have experience in data entry and extraction from databases.
  • Adopt a flexible and proactive work approach, managing multiple priorities and projects with resilience under pressure and embracing change.

You might also have:

  • Knowledge of meetings & events venues in the UK and overseas.
  • Experience with venue booking systems.
  • Demonstrated negotiation and contracting skills with external suppliers.

Our Benefits for this role:

  • Life Assurance equivalent to your annual salary
  • Birthday day off
  • Holiday Purchase Scheme allowing up to 5 additional holiday days
  • Discounted rates on Hotels & Travel
  • Gym & Fitness Discounts
  • Pension Scheme
  • Company Sick pay

You should know:

  • This role offers Hybrid working, with 3 days a week in our London office and 2 days of remote work.
  • Venue search shift patterns range from 9-5:30, 8:30-5, or 9:30-6 on a rotating basis, with an hour's lunch break.

How to apply:

Click on the application link to be considered.

THE PERKS

Flexible Working

We believe that a flexible work environment is crucial for unlocking the full potential of our teams. We will assist you in working where and when you need to, based on your optimal working conditions.

Room to Grow

Our field of work and business structure challenge our employees in ways that foster growth, with opportunities for learning and development integrated into each role. Individuals have ownership over their growth trajectory and pace.

Everyone has a voice

We thrive on conversations that ignite curiosity and empathy. Regardless of size, every voice is acknowledged, considered, and respected.

Make your move

The array of roles available at BCD M&E's global locations often leads employees to embark on new adventures during their tenure. Start as a meeting planner in the UK and transition into a global marketing career - there's always room for advancement.

Our comprehensive benefits comprise extensive healthcare, retirement plans, ongoing education support, diverse work settings, travel and accommodation discounts, volunteer and sustainability initiatives, and a robust employee recognition program.

We're positive. You'll love it.

It begins from the top. Our leadership fosters a positive environment, believes in our employees, and entrusts us to make the right decisions. Support is always available along your journey, in both small and significant ways.



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