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Implementation Delivery Lead

3 months ago

London, Greater London, United Kingdom Pension Corporation Full time

Pension Insurance Corporation ("PIC") provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting Companywide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal.

We are recruiting for a Implementation Delivery Lead to join our Customer Operations function. In this role, you will:
  • effectively collaborate with third-party administrators to secure their buy-in and implement improvements to systems, processes, and technology, as appropriate
  • apply knowledge and insights concerning the implementation of new clients with PIC and how this impacts our policyholders
  • deliver strong business outcomes relating to capital, profitability, the Company brand and market reputation whilst achieving positive outcomes to our policyholders on a consistent basis
Our Company values are expected to be reflected in the delivery and performance of every role. Your specific responsibilities will include:
  • support the Head of Pension Services in providing a high level of service to clients and policyholders at all times
  • manage with PIC transition manager and outsourced administration teams to deliver successful onboarding for PIC and Scheme Trustees
  • manage PIC Operations Team's delivery of work to all customers (internal and external)
  • identify and implement internal process and service efficiencies
  • develop more junior members of the PIC team to help them expand their role and increased responsibility
  • manage the various project workstreams to on-boarding new schemes into the PIC operating model ensuring all scheme benefits are fully understood and specified, and that incoming data is fit for purpose for both administration and actuarial valuation, and ensuring the parallel payroll and pension increase runs have been fully tested and signed off
  • manage the team to deliver detailed analysis to ensure data is fit for purpose and satisfies all PIC requirements including data reconciliation and data verification work, and shadowing payroll and pension increase testing
  • responsible for ensuring operational readiness requirements are communicated and implemented with Outsourced Admin Team and Customer Experience Team to ensure successful onboarding for PIC and Scheme Trustees, including calculation automation, website release, communications, and ensuring all process and documentation requirements are ready for go live
  • collaborate with PIC internal actuaries to make sure valuation data requirements are fully understood and documented, including resolving data issues as required to achieve this
  • lead calls/meetings with outsourced administrator to achieve desired timeframes and outcomes
  • prepare, review and present MI to PIC internal stakeholders and Senior Management
  • identify and implement improvements/efficiencies in PIC's administration model
  • ensure that the projects being completed meet agreed milestones and deliverables, whilst also meeting expected standard in quality
  • complete internal projects relating to new business onboarding into the PIC model
  • understand work within Pension Corporation's Guideline on Consumer Duty
Requirements Experience:
  • high level of pension experience
  • experience in DB pension scheme onboarding
  • experience of complex data analysis work
  • Prince 2 or APMI or capable and willing to work towards achieving it
  • experience working in a corporate or consulting environment
Knowledge:
  • good technical knowledge of DB pension schemes
  • good knowledge of project management techniques
  • good knowledge of pension buy-ins & buy-outs and transitions process
Skills:
  • strong organisational skills
  • strong communication skills
  • ability to persuade and influence both directly and indirectly
  • ability to organize work to meet deadlines
  • ability to work within defined procedures as recommended by functional teams
  • good commercial judgement
  • effective collaboration with key stakeholders
  • good working knowledge of MS Access, MS PowerPoint, MS Word
  • good level of Microsoft Excel competency (intermediate) with a keen desire to develop existing knowledge
Desirable personal attributes aligned to what success looks like in the role:
  • intellectually curious with a willingness to learn through own research
  • strong problem-solving skills utilising consultative questioning to challenge current norms and drive change within the business function
  • effective communicator - structures insights into clear messages and effectively engages others within business function, as well as internal stakeholders, professional and regulatory bodies
  • innovative thinker - positive attitude to change and a willingness to embrace new ideas and techniques to improve performance
Benefits In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you'll have access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.
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