Escalated Debt Team Leader

1 week ago


Leeds, Leeds, United Kingdom Yorkshire Gas & Power Full time

Synopsis


Yorkshire Gas and Power (YGP) is hiring an Escalated Debt Team Lead - someone to join our growing Debt Recovery Team.

If you have debt recovery experience and you are looking for a challenging role, this is an ideal opportunity to join, not only one of the fastest growing energy suppliers, but one of the fastest growing companies in the UK.

This is a genuine opportunity for an individual to progress their career along with the rapid growth of YGP.

Duties & Responsibilities

  • Manage the timely and effective collection of complex and escalated debts
  • Management of a growing team of debt recovery agents, including regular coaching and 121's
  • Oversee the whole escalated debt process to ensure accounts are progressing as per the policy
  • Act as escalation point for all disconnections on the day of isolation
  • Follow up on deadlines and coordinate further action where required (disconnection/legal)
  • Working with an appointed debt management companies to escalate long standing debt
  • Liaise with management in order to approve settlements and writeoffs.
  • Validation of thirdparty invoices
  • Maintain the Dashboard, CRM and case trackers
  • Resolving and assisting with queries both internally and externally around outstanding invoices
  • Assist relations with collection and disconnection agencies
  • Process building and ongoing refinement of processes
  • Producing monthly reports on performance of the team and external agencies

Essential Skills and Experience

  • Experience in managing a customer services and/or debt recovery team.
  • Knowledge of credit related regulations is desirable.
  • A period of practical experience working in a collections department
  • Have experience with customer negotiations to retrieve payment.
  • Experience in managing third party relationships for debt collection purposed
  • Able to manage conflicting priorities
  • Excellent communication skills at all levels.
  • PC literate and competence of Word, Excel and Outlook are required.
  • High standard of numeracy, accuracy with attention to detail.
  • A selfstarter who is proactive and can set and achieve goals.
  • Ability to handle difficult customers
  • Strong organisational & time management skills.

Benefits

  • Extensive private medical/optical/dental insurance made available to all employees following completion of probation;
  • Employee pension scheme with 3% employer contribution
  • 37.5 hour week Monday to Friday

Job Types:
Full-time, Permanent

Salary:
From £34,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Free parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Yearly bonus

Experience:

- debt recovery: 1 year (required)

Work authorisation:

  • United Kingdom (preferred)

Ability to Commute:

  • Leeds, LS15 8GB (required)

Work Location:
Hybrid remote in Leeds, LS15 8GB

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