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Customer Care Manager
3 months ago
About the Company:
We are collaborating with a prominent developer that is dedicated to investing in exceptional design and architecture, focusing on customer care, sustainability, energy efficiency, technology, and the utilization of modern construction methods.
About the Role:
The company is searching for a skilled Customer Care Manager with a minimum of 2 years' experience in a developer environment. They require someone with outstanding interpersonal skills and technical expertise to coordinate, oversee, and advance their new residents through Home Demonstrations, Handover, Move-in, and the warranty period.
Your Responsibilities:
- Organize Home Demonstrations with customers post legal completion
- Collaborate with Construction, Technical, Commercial, and Sales teams to efficiently handle Customer Care matters
- Assume full accountability for all customer complaints and ensure timely resolutions
- Supervise subcontractors on-site
Requirements:
- Previous experience as a Customer Service Manager in the housebuilding sector (at least 2 years)
- Exceptional interpersonal and customer service skills with a focus on communication
- Possession of a valid UK driving license
- *Note: Candidates without new homes customer care experience will not be considered
