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Income Management Officer
2 weeks ago
Requirements:
Completing income and expenditure assessments, presence at sign-ups. Referring vulnerable customers to support agencies, including Financial Inclusion etc.
Customer service experience
Experience of providing advice on housing, welfare benefits and/or rent arrears.
Delivering front-line services
Debt collection/credit control environment and fully conversant with court protocols and the relevant legislation.
Experience of dealing with and resolving complex disputes
Extensive experience of working in a customer
- focused (including financial and accounting) environment, using computerised, data based systems.
Good understanding of the respective obligations and responsibilities of the tenant and landlord.
Detailed understanding of social housing policies, welfare benefits, and other related policies and the relevant regulations; and appropriate options for tenants to maximise their incomes.
Able to communicate positively and effectively with residents,
Job Types:
Full-time, Temp to perm
Contract length: 12 months
Salary:
£17.00-£17.50 per hour
Benefits:
- Company events
- Company pension
- Gym membership
Experience:
- customer service: 5 years (required)
Council Tax: 4 years (required)
- social housing: 4 years (required)
Income Management Officer: 4 years (required)
Work Location:
In person
Reference ID:
recrut932287
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