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Training Centre Reception/admin

3 months ago

Southampton, Southampton, United Kingdom Platypus Recruitment Full time

My client, an established and respected UK training provider, seeks an enthusiastic individual to join their team working mainly from their Southampton centre.

You will provide all students and visitors with an outstanding experience.

You will ensure all administrative tasks within the remit of Student Experience are completed efficiently, in a timely manner, and to a high standard.

You will also ensure that thetraining location is ready for students during operating hours.

Main Responsibilities:

Student & Visitor experience

  • Provide a welcoming presence at front desk, welcoming and meeting students and clients and creating a positive first impression whilst supervising a small team
  • Provide accurate and up to date information to students who are considering choosing them as their tuition provider
  • Maintain up to date knowledge of all company products, qualifications and student policies
  • Resolve training location related student and client queries, liaising with other company functions as needed
  • Maintain the integrity and security of access control system, ensuring that all visitors can be accounted for
  • Maintain an effective working relationship and communication with the building security and management teams to provide a quality experience for students

Course operations

  • Generate class lists and other course associated documents in accordance with daily class schedules
  • Enter information onto student management system, including absences and updates to student personal details
  • Maintain the room allocation board ensuring that it is kept up to date
  • Support the other functions as required with administrative tasks as directed by the Student Experience Managers
  • Assist with ad hoc photocopying requests as required

Centre operations

  • Ensure that the student environment, including all breakout areas, CBE rooms and classrooms, and also the shared office space are presentable
  • Report and follow up on any building related issues such as faulty equipment, lighting, cleanliness etc
  • Act as a local health and safety representative, including induction and training for new team members
  • Assist with organising any catering services as required


The post holder will, in addition, carry out any other duties as are within the scope, spirit and purpose of the job as requested by their line management or senior manager.

As business requirements change, the job description will evolve.

Person Specification and Experience
You will have previously worked within a customer focused environment and be able to demonstrate you possess the following qualities:

  • Excellent communication skills particularly face-to-face communication
  • Service driven and focused
  • Experience of health and safety requirements in a similar establishment is desirable
  • Proactive, personable and a desire to make a difference
  • Ability to work independently and as part of a wider team
  • Experience in solving challenges at short notice
  • Team player
  • Able to work flexible hours (37.5 hours per week)


The post holder will, in addition, carry out any other duties as are within the scope, spirit and purpose of the job as requested by their line management or senior manager.

As business requirements change, the job description will evolve.