Customer Experience Team Member

2 weeks ago

London, Greater London, United Kingdom Ambassador Theatre Group Full time

Customer Experience Team Member

ATG Entertainment is proud to stand at the forefront of the live entertainment industry.

Are you great with customers, but looking for something a little bit different? We're looking for customer-focused staff who'd like to work in our exciting, fast-paced and interesting company.

Every night we welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it's a night out with friends for a special birthday or a family's first pantomime, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live that they want to return again and again

As part of our Customer Experience Team you'll make this happen. The charismatic and welcoming face of the company, you'll offer the highest standards of customer service and care. You'll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars.

Full of variety, this role is both fun and challenging. You'll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of our unique venues with an ever-changing programme of events.

If you have the skills to achieve our goals and an affinity for our values we'd like to hear from you Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position.

The Harold Pinter Theatre opened in 1881 as the Royal Comedy Theatre and staged hugely successful shows, such as The Rocky Horror Show's West End debut. Our name changed in 2011 to The Harold Pinter Theatre in honour of Pinter's work for the Comedy Theatre. The range of works presented at the Pinter has been far-reaching; plays, melodrama, comedy, revivals, musicals, experimental theatre, Hindu Dance, and Shakespeare. The theatre has played host to countless well-known faces; Judi Dench, Alan Bennett, Damian Lewis, Ian McKellen, and Vanessa Redgrave, to name just a few of the thousands of actors who have graced our stage.

Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.

People are at the heart of our success. We are passionate about bringing great live experiences to the widest possible audience; about giving the world's best creative talent the stage it deserves; and about providing our people and partners with opportunities to realise their full potential.

We offer the following benefits for our Customer Experience Team Members :

myStrength Mental Wellbeing App WeCare Support Services Theatre Tickets (Subject to Availability) ATG+ Card Staff Discounts Pension Access to ToothFairy - Dental access and guidance from home

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