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Customer Service Team Member
3 months ago
In this role, you will be responsible for providing excellent customer service while identifying opportunities to maximize sales and meet customer needs.
Key Responsibilities:
- Provide detailed information about our products and services to customers.
- Assist customers with placing orders and resolving any issues or concerns.
- Identify sales opportunities and upsell products and services to meet customer needs.
- Maintain customer records and update account information as necessary.
- Collaborate with team members to achieve sales targets and improve customer satisfaction.
- Handle customer complaints with empathy and efficiency, escalating when necessary.
- Stay uptodate with product knowledge and sales techniques to enhance performance.
Requirements:
- Proven experience in customer service and sales, preferably in a similar industry.
- Strong communication and interpersonal skills.
- Ability to work in a fastpaced environment and manage multiple tasks.
- A positive attitude and a willingness to learn and grow with the company.
- Availability to work flexible hours, including weekends and holidays as needed.
What We Offer:
- Competitive salary with performancebased commission.
- Comprehensive training and ongoing professional development.
- A supportive and collaborative team environment.
- Opportunities for career advancement within the company.
Pay:
From £23,780.00 per year
Benefits:
- Company events
- Onsite parking
- Paid volunteer time
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (preferred)
Work Location:
In person
Application deadline: 16/06/2024
