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Customer Experience Team Member

3 months ago

London, Greater London, United Kingdom Ambassador Theatre Group Full time

Are you great with customers, but looking for something a little bit different? We're looking for customer-focussed staff who'd like to work in our exciting, fast-paced and interesting company.


The Phoenix Theatre is in the heart of London and is currently home to the brilliantly witty comedy
_Noises Off_
until the 11th March with the Almeida transfer of _A Streetcar Named Desire_** starting on the 20th March.

Every night we welcome thousands of people through our doors to enjoy the best in live entertainment.

Whether it's a night out with friends for a special birthday or a family's first pantomime, every visit is important.

We work hard to make sure each customer leaves with those unique memories you can only get from a live show and that they want to return again and again

As part of our Customer Experience Team you'll make this happen. The charismatic and welcoming face of the company, you'll offer the highest standards of customer service and care.

You'll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars.

Full of variety, this role is both fun and challenging.

You'll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of our unique venues with an ever-changing programme of events.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at and


If you'd like to discuss accessibility prior to applying, please review our_ job description_ where you can find our contact details to request a confidential discussion.


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