Customer Experience Team Member

2 days ago

London, Greater London, United Kingdom Unite Students Full time

About the Role

We are seeking a caring and warm individual to join our Customer Experience Team as a Customer Experience Team Member. As a key member of our team, you will provide a welcoming front of house reception service, conduct flat viewings and inspections, and plan and run events for our students.

Key Responsibilities

  • Provide exceptional customer service to our students, responding to their queries and concerns in a timely and professional manner.
  • Conduct flat viewings and inspections, showcasing our residences to prospective students and ensuring they meet our high standards.
  • Plan and run events for our students, including welcome parties, social gatherings, and other activities that promote a sense of community and belonging.

What We're Looking For

  • A positive and enthusiastic attitude, with a passion for delivering exceptional customer service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with students, colleagues, and other stakeholders.
  • Strong time management and organisational skills, with the ability to prioritise tasks and manage multiple projects simultaneously.

What We Offer

As a Customer Experience Team Member, you will have the opportunity to work in a dynamic and supportive team environment, with a range of benefits and opportunities for professional development. If you are a caring and warm individual with a passion for delivering exceptional customer service, we would love to hear from you.

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