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Service Administrator

3 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom We Are With You Full time

Do you thrive in a busy environment, having a wide range of different adminstration tasks to juggle and lots of different people to meet and support? If so, then this could be the role for you.


With You is all about working with our clients to find the right path for them to get back to where they want to be and you will be joining a amazing team of people who go the extra mile to make that happen.


  • We are looking to recruit a Service Administrator to join our busy partnership service in StokeonTrent.
  • You will be enthusiastic and keen to develop, as well as have good communication skills and a professional telephone manner and the ability to build and maintain positive and productive working relationships with work colleagues and partner agencies.
  • We require someone to provide a comprehensive and efficient administrative, reception, secretarial support function to the service. The Service Administrator role proactively supports the smooth running of the administrative functions within the service including manning of a busy phone line and reception area, which requires excellent people skills, and the ability to communicate with empathy and sensitivity.
    About the job


You will be part of our services support team, providing an all round adminstration and reception service including secretarial and data related tasks.

There will also be prescriptions to prepare ready for our clinical team to sign and distribute.


It's a very busy service as we have many clients to support so a smooth running support team is crucial to us achieving our aims each and every day.


You will also have a role to play in ensuring the security and health & safety of everyone who comes into the service.


There's great variety in this role from greeting clients to ordering stationery, maintaining our data quality to processing time sheets - there's always something we'll need your help with.


REQUIRED SKILLS:

To do this job successfully, you will need:

  • experience of providing great admin support in a busy environment
- the abillity to communicate effectively with a wide range of people
- to be confident working in a team environment, able to work collaboratively with everyone
- a good level of maths and english (verbal and written)
- to be organised, able to manage and prioritise you time and deal with changing and conflicting demands with ease
- good analytical skills with an eye for detail
- a can do, positive attitude
- excellent IT skills, including database management and be comfortable using digital media
- to understand work based Health & Safety issues
- some flexibility with working hours and location from time to time

This role requires a satisfactory Standard level DBS certificate as part of our safeguarding checks process.

DESIRABLE SKILLS:


If you have worked in a charitable organisation before and/or have knowledge or experience of our client group, that would be an advantage but not essential.


ABOUT THE COMPANY:

Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health.


At We Are With You we work with people on their own goals, whether that's staying safe and healthy, making small changes or stopping an unwanted habit altogether.

We give people support in a way that's right for them either face to face in their local service, community or online.

We provide a free and confidential service without judgement to more than 100,000 people a year.


We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support.

**We Are With You.