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Team Administrator

3 months ago

High Wycombe, Buckinghamshire, United Kingdom Policywave Full time

Job Title:
Team Leader - Administration

Reports To:
Director

Date:
July 2023


For this position, you should have high organisational skills and able to effectively manage your time and workload, as you will be required to collaborate with clients, colleagues, and management in a fast-paced environment.

You should also have excellent verbal and written communication skills.

You must be conscientious, articulate and have advanced IT skills, including Word and Excel.

Strong interpersonal skills are also required as you will be working at part of a team to coordinate the administrative duties required to record and maintain compliance.

You must be an excellent problem solver and possess strong analytic and attention to details skills.

Main Tasks

  • Supervise and maintain the administrative duties with the business to record and maintain compliance.
  • Update and maintain all our fleet business clients.
  • Proactively update and maintain all relevant diaries and send follow up documentation to clients where necessary.
  • Run daily MID reports, checking for errors, and sending to Insurers.
  • Liaise with the Accounts team to resolve premium queries on the account.
  • Listen to calls and provide feedback to the Team Leader to resolve disputes raised by clients.
  • Liaise with the Team Leader, Accounts and Personnel team to prepare Monthly Management Information (MI) for the Leadership Team meetings.
  • Update and maintain daily income and policy counts and provide the daily MI to the Director.
  • Check various daily reports for errors and correct where necessary.
  • Maintain certain compliance and training logs.
  • Make sure all claims are correctly loaded.
  • Identifying gaps in training by:
  • Listening and auditing staff on telephone calls.
  • Making sure diary notes are left where applicable.
  • Making sure documentation received from clients is correctly and accurately recorded and meets our compliance expectations.
  • Send claim referrals (first advice) to Accident Claims Management Company.
  • Handle initial acknowledgment of complaints, gather facts through listening to phone calls and providing summary to the Director.


This job description is not exhaustive and may require other ad hoc duties as required to by the director to support the business.


TCF - Customer Service

Requirements:

  • Highly developed sense of integrity and commitment to customer satisfaction.
  • Demonstrated passion for excellence with respect to treating and caring for customers.
  • Ability to communicate clearly and professionally, both verbally and in writing to clients, insurers, and colleagues.
  • Strong decision making and analytical abilities.
  • Strong detail orientation and communication/listening skills.
  • Willingness to work a flexible schedule and occasional overtime if needed.
  • Possess a strong work ethic and team player mentality.
  • Possess a pleasant, patient, and friendly attitude.

Requirments
Excellent IT skills including advanced use of Word and Excel

Attention to detail.

Accuracy of data input and documentation.

Diary management

Promptness in dealing with correspondence.

Job Types:
Full-time, Permanent

Salary:
From £25,000.00 per year

Benefits:

  • Casual dress
  • Company pension
  • Onsite parking
  • Sick pay

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • High Wycombe: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Customer service: 1 year (preferred)
  • Administrative experience: 3 years (required)

Language:

  • English (required)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person

Application deadline: 04/08/2023

Reference ID:
Team Leader - Administration

Expected start date: 28/08/2023