Admin Assistant

2 weeks ago


Warrington, Warrington, United Kingdom 3Rs Tuition Full time
Tuition Centre Customer Service Officer - Minimum Age 18


3Rs Tuition is looking for enthusiastic, motivated, energetic people with great communication skills and a mature outlook to work as a Customer Service Officer in our Tuition Centres based in Warrington, Widnes, Great Sankey and Lymm.

They will be supported by a friendly team of managers & tutors.

The post is for 3.5 to 24 hours per week to be worked over 1 to 5 days (Monday to Friday).

Additional hours may also be available. Our general opening times vary from 3:30pm to 3:55pm start and we close between 6:45pm and 7:10pm. We also offer additional sessions at weekends just prior to GCSE/A Level exams, these are optional additional hours.


Applicants must ideally be able to demonstrate previous experience of working in an office environment and have excellent customer service and IT skills.

However, as full training is provided, those without experience are welcome to apply.

In addition, an understanding of the current National Curriculum and exam system within England would be an advantage, although this will be covered during training.

Confidentiality and children's safeguarding are an integral to this role, as is a professional approach to work and an ability to multi-task.

Applicants ideally will be flexible as additional hours may be required to cover for other members of the team.

Duties:

  • Scheduling & recording all attendance of students
  • Carrying out requests from management/tutors as needed
  • Maintaining and requesting supplies for tutors and the centres
  • Providing full support to the tutors including photocopying, printing tuition materials & locating relevant textbooks.
  • Answering phone calls and contacting parents when a student is absent without notice
  • Greeting and welcoming students, parents/guardians
  • Collecting any fees that are paid in centre and collating the amounts at the end of the evening
  • Providing drinks/biscuits to students and parents
  • Keeping the centre clean and tidy including washing any cups used etc during the session
  • Monitoring the bathrooms to ensure they are kept clean during the session.
  • Filing of student's folders & getting out folders for upcoming sessions.
  • Maintaining the filing system
Important Extras due to Ofsted Requirements

  • A fully enhanced DBS is required
  • Two references will be taken
  • Identity documents & address will be verified

Job Type:
Part-time

Part-time hours: 3-24 per week

Salary:
From £9.50 per hour

Benefits:

  • Casual dress

Work Location:
One location

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