Request for Information

1 week ago

Kettering, Northamptonshire, United Kingdom Northampton General Hospital Full time

To be competent in working on all types of request, across all areas of the RFI office, maintaining a high standard of work on requests assigned to you and others.

To be expert in the use of the patient administration system and all other core systems that hold medical records and the downloading of records appropriate to various requests Taking the lead to learn and then support the access clerks with the use of new software programmes and processes.

Teach and support new starters to the team Be the main point of contact for problems arising with access requests Be responsible for the day to day running of access requests, ensuring that statutory deadlines are met.

Including timetabling tasks as necessary Process requests from all outside agencies including the police, courts, local authority safe-guarding team, solicitors, insurance companies, patients and relatives, the public, the DWP, Veterans Agency, the Coroner, the GMC and similar bodies, the Complaints Ombudsman, etc.

Reporting progress accurately and honestly.

To undertake redaction tasks, conscientiously removing all third party information as appropriate to the individual request, with advice from your line manager, as necessary.

Actively assist and take the lead in locating physical records that are needed for access requests, these may be stored in all areas of the Trust and must be retrieved and handled as necessary.

Providing advice and guidance to staff on the disclosure of information in accordance with current legislation with assistance from the RFI Team Leader Manager as necessary Plan and organise the workload within the RFI Team to ensure timescales are met, prioritising the workload as demand changes Provide records and information to patients and outside agencies as appropriate within the confines of data protection and confidentiality Ensure all Freedom of Information (FOI) requests are logged, managed and responded to in accordance with the FOI Act 2000 and NGH/KGH internal processes.


Ensure the Disclosure log for FOIs is updated and maintained in line with the FOI Act 2000 Ensure any delays in response to FOI requests are escalated appropriately to the RFI Team Leader to allow appropriate mitigation to occur.

Ensure that any exemptions are applied to FOI requests and these are communicated and recorded appropriately. Complete Subject Access requests (SARs) for members of staff in line with UK GDPR standards. Process Subject Access requests for CCTV images in line with UK GDPR standards.


Use the e-proc system to order stationary items needing to be reordered and be responsible for equipment such as the photocopier used by the RFI Team Ensure the AMS / FOI solution is maintained to monitor all requests and timescales Ensure the fair distribution of the work using the AMS solution database Ensure the effectiveness of the teams management of new requests Ensure all new correspondence is inputted onto the AMS / FOI solution by the team Ensure the AMS/FOI system is updated regularly with any new transactions Deputise for the RFI Team Leader in their absence Workforce To be the contact for HR queries in the absence of the RFI Team Leader Plan and allocate workload to support with the RFI Team rota ensuring adequate skill mix and that cover in the office is appropriately managed To provide training, advice and guidance to RFI Team members as and when required To lead the team in ensuring patient confidentiality at all times.

To assist with RFI Team recruitment; To deliver training relevant to RFI To update the e-rostering system as appropriate including timesheets and planned or un-planned leave To support the Team Leader with appraisals, team performance management and initial disciplinary matters.

Other Maintain the security of the IT department and Access Office Assist and propose the RFI Team Leader to implement policies and changes to Standard Operating procedures in line with new legislation or systems Assist with other routine duties as delegated by the RFI Team Leader or DSP Manager occasional requirement to contact data requestors to obtain clarification on requests, or in response to appeals.

support the DSP Manager when responding to complaints in relation to Access to Information Acts via the InformationCommissioners office or the public.

support the development of existing and new systems including data inputting, reviewing data capture and data analysis to continually improve the service update the Internet and Intranet pages for RFI as appropriate, ensuring it is up to date with pertinent advice guidance, with applicable FAQs and relevant legislation undertakes surveys or audits as required within the RFI responses to test effectiveness of procedures and compliance Escalate to manager if performance indicators demonstrate non-achievement against expected standard

  • Request for Information

    1 week ago

    Kettering, Northamptonshire, United Kingdom Kettering General Hospital NHS Foundation Trust Full time

    You may already have experience and knowledge of Subject Access Requests (SAR) and/or Freedom for Information (FOI) requests or Medical Records in a health care setting, although this is not essential as training will be provided by a very experience team.We are looking to find a motivated quick learner who wants to be part of team of administrators across...

  • Individual Funding Request Administrator

    1 week ago

    Kettering, Northamptonshire, United Kingdom Arden and GEM Commissioning Support Unit Full time

    An exciting opportunity has arisen for a part-time (22.5 hours) IFR administrator to join the Arden & GEM CSU Individual Funding Request (IFR) team.The post would ideally suit an experienced NHS administrator/data entry clerk who is able to work under pressure, to tight deadlines with attention to detail and deliver excellent customer service. As the role is...

  • Information Assistant

    1 week ago

    Kettering, Northamptonshire, United Kingdom Northamptonshire Healthcare NHS Foundation Trust Full time

    The Information Officer is a member of the Business Intelligence Service responsible for developing and managing the organisation's framework of information and reporting systems. This framework reflects the agreed business objectives of the organisation, and supports a number of different services / functions, including operational management, service...

  • Project Coordinator

    1 week ago

    Kettering, Northamptonshire, United Kingdom Association for Project Management Full time

    Job Title: Project Coordinator Position Type: Permanent - Full-time (37.5 hours/week) Location: Kettering Business is booming for our construction industry client and we have two vacancies for the busy and lively Project Team Main Purpose of Job:Supporting the Project Manager in maintaining company standards and efficiency Responsibilities: ...

  • Estates Administrator

    1 week ago

    Kettering, Northamptonshire, United Kingdom Kettering General Hospital NHS Foundation Trust Full time

    We are looking for a keen Administrative Assistant to provide full administrative support for the Estates office and good customer service for the Hospital maintenance Helpdesk.Good administrative and data entry skills is essential as invoice and purchase order processing is included within your daily duties.To be a responsible and professional support...

  • Office Administrator

    1 week ago

    Kettering, Northamptonshire, United Kingdom CompuNet Clinical Laboratories, LLC Full time $15

    Kettering, OH, USA Job Description Posted Monday, February 12, 2024 at 5:00 AM The mission of CompuNet Clinical Laboratories is to provide quality diagnostic laboratory services to improve health outcomes within the communities we serve. Having served healthcare providers throughout Southwest Ohio since 1986, we understand the importance of caring for...

  • Construction Labourer

    1 week ago

    Kettering, Northamptonshire, United Kingdom Farsight Recruitment Ltd Full time

    Our client requires Labourers for a 1 week contract on a residential site in Kettering, NN15 area.This position is due to start immediately. Pay rate quoted is paid through an umbrella company.Farsight only advertise genuine vacancies. The job description, location and start date specified above are exactly what our client has requested. All filled or...

  • Data Security and Protection

    1 week ago

    Kettering, Northamptonshire, United Kingdom Northampton General Hospital Full time

    Data Security and Protection (DSP) Provide administrative assistance to the DSP Team To escalate to relevant staff where required on areas of complex information governance legislation, such as UK GDPR, Data Protection Act 2018 and the NHS Code of Practice on Confidentiality. To administer and monitor the relevant DSP inboxes, ensuring that queries andtasks...

  • Data Security and Protection Administrator

    1 week ago

    Kettering, Northamptonshire, United Kingdom Kettering General Hospital NHS Foundation Trust Full time

    Provide administrative assistance to the DSP Team To escalate to relevant staff where required on areas of complex information governance legislation, such as UK GDPR, Data Protection Act 2018 and the NHS Code of Practice on Confidentiality To administer and monitor the relevant DSP inboxes, ensuring that queries and tasks are appropriately responded to or...

  • Administrative and Clerical Assistant

    1 week ago

    Kettering, Northamptonshire, United Kingdom Kettering General Hospital NHS Foundation Trust Full time

    As a team we are dedicated to providing excellence from all aspects of service provision. You will need to be an excellent communicator and embrace teamwork on a daily basis.If you have experience within administration and clerical work and are looking for variety in your working week we would love to hear from you.Role Purpose:To carry out reception and...

  • Mhst Administrator

    1 week ago

    Kettering, Northamptonshire, United Kingdom Northamptonshire Healthcare NHS Foundation Trust Full time

    Do you like a challenge? Are you flexible and dynamic? Do you enjoy working with people and having variety in your working day? If the answer to these questions is yes, then we invite you to come and work with us?The Mental Health Support Team are looking for an administrator to join our developing team.You will be based in the Mental Health Support Team...

  • Receptionist

    1 week ago

    Kettering, Northamptonshire, United Kingdom Rothwell & Desborough Healthcare Group Full time

    Job summary We are looking for a friendly and approachable person to join us at our busy GP surgery. You will need to be an effective team player, cope well under pressure, demonstrate good organisational skills and be able offer a high level of customer service. The surgery is based on two sites. Previous Receptionist experience is essential. hoursper...

  • Medical Secretary

    1 week ago

    Kettering, Northamptonshire, United Kingdom Kettering General Hospital NHS Foundation Trust Full time

    An exciting opportunity has arisen to join the General Surgery Team. This role will provide a comprehensive secretarial service to the General Surgery consultants and team.This will role will assist in the organisation of the Consultants workload and ensure that all duties are carried out to the highest possible standard. You will be required to liaise with...

  • Medical Secretary

    1 week ago

    Kettering, Northamptonshire, United Kingdom Kettering General Hospital NHS Foundation Trust Full time

    An exciting opportunity has arisen to join the General Surgery Team. This role will provide a comprehensive secretarial service to the Colorectal and General Surgery consultants and team.This will role will assist in the organisation of the Consultants workload and ensure that all duties are carried out to the highest possible standard. You will be required...

  • Medical Secretary

    1 week ago

    Kettering, Northamptonshire, United Kingdom Kettering General Hospital NHS Foundation Trust Full time

    To deal with telephone enquiries from key contacts including GPs, liaise with internal and external sources to resolve any problems, queries or complaints, which may be from distressed patients/relatives and may include dealing with delicate situations, using own judgement. Deal with patients, relatives, medical representatives and other professionals that...

  • Data Security and Protection

    1 week ago

    Kettering, Northamptonshire, United Kingdom Northampton General Hospital NHS Trust Full time

    We are looking to find a motivated quick learner who wants to be part of a busy team for both Northampton and Kettering General Hospitals.Regular supervision and training will be provided and you will be encouraged to undertake any training relevant to your professional and personal development.To provide provision for the day-to-day workload of the DSP...

  • Integrated Environment Planning Officer

    1 week ago

    Kettering, Northamptonshire, United Kingdom Environment Agency Full time

    Number of jobs available- - Region- East Midlands City/Town Kettering, Lincoln, Peterborough Building/Site Nene House, Ceres House, 2 Searby Rd, LN2 4DT, Quay House Grade Staff Grade Post Type Fixed Term Working Pattern Full Time Role Type Environment & Sustainability, Science, Analytical, Geography Salary Minimum £29,706 Prorata Job description Water is...

  • Mechanical Supervisor

    1 week ago

    Kettering, Northamptonshire, United Kingdom Kettering General Hospital NHS Foundation Trust Full time

    The role of the Mechanical Supervisor is, to assist in the safe and continuous operation and delivery of professional estate maintenance to all the Trusts mechanical engineering services and building plant and equipment. To provide effective maintenance, both planned and reactive, repair and installation service which is responsive to the user's needs. This...

  • Kitchen Assistant

    1 week ago

    Kettering, Northamptonshire, United Kingdom Troy's Fish & Chips Full time

    Responsibilities: Take customers' orders and relay them to the kitchen. Present appetisers and food to customers. Be familiar with the contents of all items on the menu. Communicate with customers if they have any special requests. Answer questions about the ingredients in certain dishes or allergen information.- providing customers with excellent customer...

  • Complaints Administrator

    1 week ago

    Kettering, Northamptonshire, United Kingdom Northamptonshire Healthcare NHS Foundation Trust Full time

    The post holder will work as a member of Complaints Team and contribute to the delivery of a quality complaints service to patients and families.The postholder will provide comprehensive support to all Pathways, undertaking the administration and monitoring of all Complaints, PALS, MP & GP concerns, action plans and commissioner queries. This will also...