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Shift Lead

3 months ago

Northampton, Northamptonshire, United Kingdom DHU Healthcare Full time

Job summary

Shift Lead - Dispatch Controller

10 hours per week - Over a 6 week rolling pattern

Northampton General Hospital, NN15BD

£25,146 perannum, pro rota

Enhancements /Benefits:

You will attractan additional 30% when working Monday to Friday evenings and 45% working weekends.

Generous annualleave entitlement & NHS Pension we also honour NHS continuous service bring your entitlement with you

Main duties of the job

The role willplay an integral part of the urgent care team providing real time coordinationof the operational shift. Additional responsibilities are to provide a smoothand efficient running of the service, capturing patient information,maintaining delivery performance of the service in line with key KPIs &Quality assurances and ensuring compliance with standards in line with agreedpolicies and procedures.

We are always:

Compassionate we show kindness, consideration and understanding in everything we do anddemonstrate our caring nature to our patient, people, and communities.

Accomplished we are available day and night a response, adaptable, professional NHSpartner, providing the best advice, care, and treatment for every individual.

Respectful werecognise the value that individual and team difference bring welcomingviews, listening, being honest, and learning from others experiences.

Encouraging webelieve everyone matters, so we inspire confidence in other promotingspeaking up, fostering career-long learning and development, and supportingimprovement ideas.

About us

At DHU HealthCare we pride ourselves on our diverse workforce, andwe remain committed to ensuring every person, in each of our teams, can bringtheir true selves to work without risk or fear of discrimination. As such, wewould welcome applications from diverse audience representing the communitieswe continue to serve.

We proudly embrace forces-friendlypractices and dedicate unwavering support to our Veterans/Service Leavers; Reservists;Cadet Force Adult Volunteers and military spouses/partners, fostering aworkplace that values their unique skills and contributions.

Job description

Job responsibilities

Shift Lead - Dispatch Controller

Rota Pattern for the vacancy:

Week 1 - Saturday (23:00 - 07:59) Week 2 - Saturday (18:00 - 22:59) Week 3 - Saturday (13:00 - 17:59) Week 4 - Saturday (13:00 - 17:59) Week 5 - Wednesday & Saturday (23:00 - 07:59) Week 6 - Wednesday & Sunday (23:00 - 07:59)

Responsibilities:

Co-ordinating the Operational team and providing support, guidance, advice, and feedback to employees in all locations within the shift. Co-ordinating external communications that fall outside of established call pathways. Actively monitor the call volumes within the services to ensure optimum service delivery to patients and maintenance of service standards. Ensure the shift staffing and resources are appropriate, arranging additional staff as required to ensure capacity is available to meet the demands of the service, maintaining service standards. Ensure remote workers are logged on and working allocated hours.

Essential Skills:

Educated to GCSE level or equivalent. Obtained 5 A Cs Including English and Math's Previous experience of working with the public in a busy environment. Communication with all people Proficient in the use of Microsoft Office, email systems and other electronic media

Desirable Skills

Worked in a healthcare setting. Databases Operational Support

In return, we can offer:

Joining DHU means you will receive some great benefits. This will include access to the NHS pension scheme alongside a generous annual leave allowance that grows with your length of service or recognises your existing NHS commitment. We provide an incremental sick pay scheme and family friendly policies like maternity and paternity pay that match the NHS offer, alongside working enhancements including an additional % of annual salary for unsociable hours benefit (earning potential will vary on shift days / times). We will also support your health and wellbeing - with complementary Westfield Health Insurance membership which covers basic costs like your dental care, glasses, physiotherapy, chiropody and many more.

Person Specification

Qualifications

Essential

Educated to GCSE level or equivalent. Obtained 5 A Cs Including English and Math's Previous experience of working with the public in a busy environment. Communication with all people High level of computer experience (, Word, Excel, and other packages) as well as email systems and other electronic media Change Management Excellent interpersonal/communication skills. Ability to analyse data and draw conclusions, when required. Ability to use own initiative. Accurate record keeping Excellent telephone manner Excellent problem-solving skills. Listening skills Effective time management and proven organisation skills Ability to uphold confidentiality.

Desirable

Microsoft Office qualification Worked in a healthcare setting. Databases Operational Support