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Application Technology Support III

3 months ago

Glasgow, Glasgow City, United Kingdom JP Morgan Chase Bank, National Association Full time
Job Description

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Application Technology Support III team member in Engineering Platforms & Experience team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities
  • Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
  • Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
  • Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
  • Identity issues for escalation and communication, and provide solutions to the business and technology stakeholders
  • Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.
  • Collaborate with development and operation teams to ensure smooth software releases and deployments.
  • Monitor system performance and identify areas to improve in terms of efficiency, reliability, and scalability.
  • Implement and maintain monitoring, logging, and alerting systems for proactive issue detection and resolution to ensure proper configuration management and version control practices.
  • Participate in incident response and resolution, including root cause analysis and post-incident reviews.
Required qualifications, capabilities, and skills
  • Hand on experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
  • Experience in observability and monitoring tools and techniques
  • Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
  • Expertise in a development language such as Java or Python or scripting languages such as Java Script, Bash or PowerShell.
  • Understanding of CI/CD Pipelines in a globally distributed environment using Git, Artifactory, Jenkins, Docker registry, etc.
  • Experience with micro-services, Unix, Linux
  • Experience of Agile Methodologies (Scrum/Kanban, Test Driven Development etc)
  • Experience in a DevOps or support role, working with CI/CD tools and infrastructure automation.
  • Hands-On knowledge of containerization technologies like Docker and orchestration platforms like Kubernetes.
  • Participate in weekends on call support, on rotation basis.
Preferred qualifications, capabilities, and skills
  • Experience with configuration management tools like Ansible, Puppet, or Chef
  • Experience with Agile development methodologies is a plus
  • Experience in data mining and querying against databases
  • Experience and comfortable working in a high paced dynamic environment
About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.