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Visitor Experience Officer

3 months ago

Exmouth, Devon, United Kingdom National Trust Full time

Have you got fantastic customer service skills? Do you thrive in a busy, multi-tasking role? We'd love you to bring your skills to the biggest conservation charity in Europe.

With engaging stories to tell, there's always something to share with our visitors, and it will be your job to help make sure we're looking after our supporters and delivering the best visitor experience.


This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

What it's like to work here:Another world awaits inside this 1790s 16-sided house.

Walls are decorated with feathers, shells and pictures made of seaweed and sand, and every space contains mementoes from the travels of Jane and Mary Parminter, the creators of this extravaganza.

Outside, there's an orchard and hay meadow.

What you'll be doing:

As a Visitor Experience Officer, you'll work across the property supporting visitor operations to ensure cover is in place for day to day opening between April - October.

As a champion of exceptional visitor experiences, you'll join a high performing team and will regularly be involved in the duty management rota helping run the visitor operation.


Please also read the full role profile and prospectus attached to this advert.


Who we're looking forIt's a significant role at a busy property and we need someone who can take on a challenge.

To deliver this role successfully, you'll need to have:

  • An accommodating and customer focused approach, knowing what high standards of customer service means
  • Excellent people skills, producing strong relationships both externally and internally
  • Experience of working to multiple deadlines and managing own workload
  • Great organisation and planning skills, able to check the small details
  • Excellent communication skills, both verbal and written
  • Able to use Microsoft Office and competent with IT
  • Able to work well independently and with others
  • Knowledge or experience of relevant Health & Safety procedures
The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve.

We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


  • Flexible working whenever possible
  • Free parking at most locations
  • Free entry to our properties for you, a guest and your children (under 18)
  • Substantial pension scheme of up to 10% basic salary

Requirements :
Compliance.
Eligibility to Work in the UK
Fixed Term p/t (240 hrs py to 29/10/23)