Customer Service Advisor

2 weeks ago


Haydock, St. Helens, United Kingdom Technical Fire Safety Group Full time

As a member of the customer services team the role will include but not limited to being responsible for arranging transportation and relevant documentation for all Pyroguard UK and European orders.

Sales order entry will also form part of the role working closely with members of the UK customer services team to deliver a best 1st class customer experience.


Your main duties include:

  • Ensuring that Sales Orders are entered within the system within 24hrs of receipt. Ensuring careful attention is paid to delivery date, delivery address, products and sizes, pricing and any special delivery/ manufacturing instructions.
  • Arrange transport for finished orders using transport partners from the approved supplier list.
  • Work with the Customer Service Manager and using production plans to ensure that orders can be achieved within the requested date before entry and communicating with the customer an achievable delivery date if this cannot be achieved.
  • Help the Customer Service Manager to ensure Key Performance Indicators and production plans are kept up to date
  • Liaise with the customer if there any issues with the order or to ensure that the order is clarified properly if information is missing.
  • Ensure that customers are kept up to date on the progress of their order and be proactive on informing the customers of any issues.
  • Be the first point of call for any customer issues and ensure that any issues are captured in the customer Non Conformance Reporting system.
  • Raise any delivery paperwork required for an order prior to despatch.
  • Send invoices to customers for payment.
You are expected to have the knowledge, skills and abilities to:

  • Experience of dealing with customers in a pressurized environment
  • Excellent communication, telephone and organisational skills
  • Transport knowledge would be beneficial
  • Problem solving ability

You are likely to have received an education or be competent in:

  • GCSE's x 5 (C)
  • English & Mathematics inclusive
  • MS Office: Word, Excel, Outlook
  • Sage Line 500 desirable

Job Types:
Full-time, Permanent


Job Types:
Full-time, Permanent

Pay:
Up to £27,000.00 per year

Schedule:

  • Monday to Friday

Work Location:
In person
  • Telesales Advisor

    2 weeks ago


    Haydock, St. Helens, United Kingdom PayPoint IT Full time

    Telesales AdvisorHaydock, MerseysideMonday to Friday 9am-5.15pm. No evenings, no weekends.£22,660 basic salary + uncapped commission.OTE £35k, top achievers earning £38k+Plus, guaranteed commissions for your first 3 months.The RoleDon't just pay your bills, change your standard of living. Real earnings for real sales people.There is no cold calling within...


  • Haydock, St. Helens, United Kingdom Aimia Foods Ltd Full time

    About UsAimia Foods is a £100m turnover business and last year we celebrated our 40th yearWe're a major food and drinks manufacturer based in Haydock, did you know that for every £5 spent on Hot Milky Drinks in the UK, £1 is made by us? We own major brands like HORLICKS, Drink me Chai, Shmoo, Juice Break and Milfresh, and we have long standing...

  • HR Policy Advisor

    2 weeks ago


    Haydock, St. Helens, United Kingdom Speedy Hire PLC Full time

    Job IntroductionIs work life balance important to you?Do you want an extra day off every other week to spend time doing what you want to do?This location is currently participating in a flexible working trial working 9 working days instead of 10 on a Monday to Friday basis only.Speedy are the UK's leading hire provider with the widest range of tools,...

  • Helpdesk Coordinator

    2 weeks ago


    Haydock, St. Helens, United Kingdom Perfectly Recruiting Full time

    My Client a ever growing established FM Provider is looking for an experienced Help desk Advisor/Co-ordinator with Scheduling experience to support their busy helpdesk on behalf of their high end clients, due to the increase in securing new contracts theyare looking to recruit an additional member of their team.This is a great opportunity to join a large and...


  • Haydock, St. Helens, United Kingdom Gibsons Garden Machinery Ltd Full time

    Gibsons Garden Machinery Ltd, a leading supplier to the Groundscare Industry across the North West and Yorkshire are looking to recruit a Service & Warranty Administrator to join their growing After Sales Team and will be working alongside existing staff. The role is based in Haydock.The successful applicant requires the ability to work under pressure and to...


  • Haydock, St. Helens, United Kingdom Briggs Equipment Full time

    The Opportunity: Apprentice AdministratorContract: Initially a 15 month FTC to potentially be made permenent after successful completion of Level 2 qualificationLocation: CannockYou will complete the Briggs Equipment Office Apprentice training programme, which includes completing the 15 month Level 2 Customer Service Practitioner apprenticeship...

  • Hire Controller

    2 weeks ago


    Haydock, St. Helens, United Kingdom Speedy Hire PLC Full time

    Job Introduction Speedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every jobWe are looking to recruit a Hire Controller with knowledge of customer services and coordination to work within our fantastic customer's services team in our head office in Haydock. The...

  • Driver - 3.5 Tonne

    2 weeks ago


    Haydock, St. Helens, United Kingdom Micheldever Tyre Services Full time

    Micheldever Tyres Services are looking for 3.5 tonne driver to join our team in Haydock, St Helens. We are looking for reliable, enthusiastic individuals with excellent work ethic and customer service skills to join our team. We are committed to developing individuals who demonstrate the ambition and drive to develop within our business.This is a...

  • Catering Assistant

    2 weeks ago


    Haydock, St. Helens, United Kingdom ISS Facility Services Full time

    Catering AssistantContract: EducationLocation: St. Helens, WA11 0JGHours of work: 10Working Pattern: Monday to Friday - 11:4- 13:45Contract Type: PermanentSalary: £11.44As a Kitchen Assistant with ISS UK, you will be at the heart of the action and will play a key role in our catering operation, assisting with the preparation and service of food while...


  • Haydock, St. Helens, United Kingdom Amazon UK Services Ltd. Full time

    Bachelor's degree Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL Experience in program or project management Experience working cross functionally with tech and nontech teams Experience in defining and implementing process improvement initiatives using data and metrics Experience in supply chain Experience defining program...


  • Haydock, St. Helens, United Kingdom MVG | Microwave Vision Group Full time

    Job DescriptionThe Microwave Vision Group (MVG) offers cutting-edge technologies for the visualization of electromagnetic waves. Enhancing the speed and accuracy of wireless connectivity testing, as well as the performance and reliability of anechoic and EMC technologies, our systems are integral to meeting the testing challenges of a fully connected...


  • Haydock, St. Helens, United Kingdom ONE WAY Full time

    We have a new opportunity for a Mobile Powered Access Engineer to join forces with a reputable hire provider situated in Merseyside.Mobile Powered Access Engineer Duties: At the customers' locations in Haydock, you will be in charge of servicing, maintaining, repairing, and refurbishing our powered access equipment. Providing the best possible care and...


  • Haydock, St. Helens, United Kingdom North Hire and Sales Full time

    North Hire and Sales Limited are a scaffolding and PPE supplier in Haydock. We are looking for a self motivated person to take responsibility of goods in / out, yard work and general customer service.An average day may consist of:Processing online / eBay orders, from order to dispatch printing labels, picking and packaging items, loading company / courier...


  • Haydock, St. Helens, United Kingdom MVG | Microwave Vision Group Full time

    The Microwave Vision Group (MVG) offers cutting-edge technologies for the visualization of electromagnetic waves. Enhancing the speed and accuracy of wireless connectivity testing, as well as the performance and reliability of anechoic and EMC technologies, our systems are integral to meeting the testing challenges of a fully connected world.nThe Group...


  • Haydock, St. Helens, United Kingdom Speedy Hire PLC Full time

    Job Introduction Speedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every jobAn opportunity has arise for a Cash & Bank Administrator to provide an excellent level of customer service while reconciling bank accounts, producing monthly balance packs, allocating cash...

  • Hire Controller

    2 weeks ago


    Haydock, St. Helens, United Kingdom Briggs Equipment Full time

    The Opportunity: Hire ControllerContract: PermanentLocation: HaydockThe Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don't feel like you meet all of the role criteria outlined below please don't let that discourage you from applying.The Impact you will have: Setup of Hire...


  • Haydock, St. Helens, United Kingdom Tuffnells Full time

    About the RoleWould you like to spend your weekends enjoying the things you love in life or with your friends and family? Does a Monday to Friday job sound like something you would like? If this sounds good to you, please read onRevenue Protection Operatives in our depots are a key part of the Tuffnells teams and play a huge part in our growth and success....


  • Haydock, St. Helens, United Kingdom Speedy services Full time

    Summary Speedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job Hire and Sales Coordinator - Haydock - Fixed term 12 months (Mat Cover) Monday to Friday - Times Do you have a passion for building relationships and providing first class customer service?...


  • Haydock, St. Helens, United Kingdom Ipsum Full time

    Assistant Finance Business Partner Haydock Assistant Finance Business Partner ​ Your New Company The UK's Utility sector is ever evolving and expanding to meet increasing customer requirements. At Ipsum it's our vision to be the leading customer service focused provider of specialist utility and infrastructure solutions, operating on both...

  • Fleet Administrator

    2 weeks ago


    Haydock, St. Helens, United Kingdom Ipsum Full time

    HaydockFleet AdministratorYour New CompanyThe UKs Utility sector is ever evolving and expanding to meet increasing customer requirements. At Ipsum its our vision to be the leading customer service focused provider of specialist utility and infrastructure solutions, operating on both public and private networks.To support our continued growth we are looking...