Administator - Back Office Operational Services

2 weeks ago

Manchester, United Kingdom The Co-operative Bank Full time

Location- Manchester- Discipline:

  • Retail Banking
  • Job type:
  • Permanent
  • Salary:
- £21,000
  • Contact name:
  • Angela Padovano
  • Job ref:

Published:
- about 4 hours ago
Administrator
Back Office Operational Services
Location - Office Based in Manchester City Centre

Start Date:
ASAP

Hours:35 hours per week - Monday - Friday (shift patterns between 8am - 6pm) with additional hours to be worked during busy periods

Salary Range:
£21,000 plus annual bonus, pay progression reviews in April and October and a fantastic range of benefits

The role:


As an Administrator you will work in our Back-Office Operational Team handling and processing a broad range of individual requests and transactions.


We are looking for colleagues who are passionate about helping customers and who have strong verbal and written communication skills and are able to maintain high levels of accuracy, whilst delivering an exceptional administrative/customer service.


With little telephony work involved, this is a great opportunity for an experienced Administrator to start or further their career within the Financial Services Sector, without spending their day fielding telephone enquiries.

Our site in Manchester City Centre deals with complex queries, so there are lots of opportunities to join our highly experienced and friendly, supportive teams to grow and develop your skills.


What you will be doing:

  • Receive, understand and assess customer contacts and enquiries to establish requirements for advice, guidance and services/solutions.
  • Select and provide advice, guidance and service/solutions which meet identified customer needs, referring to more senior/specialist staff when appropriate or necessary.
  • Develop and maintain, where appropriate, personal contact with allocated customers, including managing transactions through to completion.
  • Follow up on the advice and services/solutions provided to ensure that the customer's requirements are fully met.
  • Ensure all transactions with customers are recorded in a timely, accurate and effective manner including updating all computerbased records to maintain and enhance data integrity and provide a basis for accurate assessments of performance.
  • Produce and process all documentation resulting from customer enquiries/conversations in an accurate and timely manner, or ensure that the information passes to colleagues responsible for these activities.
  • Ensure at all times that advice and services provided are consistent with all relevant procedures, standards, behaviours and performance targets as well as maximising the level of customer satisfaction.
  • Develop and maintain all required skills, including a good working experience of relevant software tools and systems, to facilitate the efficient delivery of work activities.
  • Develop and maintain an appropriate knowledge of relevant products (and, where appropriate, competitor products), services and solution frameworks to improve customer service, operational and other aspects of performance.
  • Collect, collate and summarise information or data, carry out appropriate predefined analysis, ensure completeness and accuracy and provide it to others for use in decisionmaking.
  • Support the work of team colleagues, providing appropriate help, guidance and advice and mentoring less experienced staff to assist in their development, thereby enabling the team to improve its capability, to operate efficiently and to maximising its performance.
  • Participate, as appropriate, in activities to improve operating processes or procedures.
  • Maintain knowledge of regulatory and legal requirements relevant to the role. Support and promote compliance with those requirements within the role and the business.

Knowledge, skills and experience required:

  • Proven administrative experience
  • Meticulous with a strong eye for detail
  • Good problem solving skills
  • The ability to work well under pressure
  • Excellent communication skills with the ability to establish an understanding of customers' needs quickly
  • The ability to communicate standard information clearly, concisely and accurately both verbally and in writing
  • Proficient in the use of Microsoft systems

What's on offer:

  • 27 days holiday at start, rising to 30 days. Additional 8 days bank holiday which can be worked giving you more flexibility to use your bank holidays when you want to spend with friends and family
  • Annual bonus
  • Competitive pension with bank contribution up to 10% based on your contribution for example you pay 4% we pay 8%
- income protection

  • Life assurance
  • 2 paid days for volunteering per year to support local charities and communities
  • Family friendly policies and supportive working environment
  • Colleague network groups committed to inclusion and diversity
  • Over 800 employee retail discounts
  • Opportunities to grow and develop your skills to enable you to further your career
If you require more information or this

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