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Administration Co-ordinator

3 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom Davies Group Full time

Claims Coordinator - Stoke
Davies are looking for a Claims Coordinator to join the Property Repair team in Stoke.

Joining Davies in this role means that you'll be working closely with our Contractor Network to assist in offering the best possible service to our clients and customers.

So, you'll need to be a great communicator, dedicated to providing a professional and empathetic service.
- **Monday-Friday hours (37.

5hrs) - NO WEEKENDS**:
- **Once initial training period has been passed, there is flexibility for agile/remote working

Duties & Responsibilities:

  • Communicating professionally with a variety of people including customers, insurers, suppliers and colleagues around the country
  • Composing professional and informative letters and other written correspondence
  • Ensuring compliance with our contractual and regulatory requirements
  • Reviewing data to set up new claims, appointing contractors and updating claims on internal systems
  • Working in collaboration with our Approved Contractor Network and Network Performance Team to maintain best possible customer journey
  • Contributing to a happy team working environment

Skills & Experience:

  • Previous experience in booking or dealing with booking property repair appointments is desirable but not essential
  • A professional and adaptable communication style both written and verbal
  • Efficient administrative skills
  • Strong numeracy, literacy, and IT skills
  • A proactive attitude, and an enthusiastic approach

What We Offer:

  • Free local parking (dependent on office location)
  • Pension match 5%
  • Life Assurance (2 x basic salary)
  • Eye Test Vouchers
  • Access to Employee Assistance Programme
  • Access to training and professional qualifications